Business Processes Outsourcing Services Market Global Report 2017

Many BPO companies are automating processes through Robotic Process Automation (RPA).RPA automates processes that are repetitive, rule-based and frequent. RPAs are considered to be cost effective as they normally cost one-tenth of a Full Time Equivalent (FTE) person working in the US, UK or a third of the cost of an FTE working offshore. For instance, a major bank automated Fraudulent Account Closure, Loan Application Opening and Right Of Set Off processes that saved over 120 FTE and reduced bad debt provision by ￡175m per annum.

The Business Processes Outsourcing Services Global Market Report provides strategists, marketers and senior management with the critical information they need to assess the business processes outsourcing services sector.

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Description:
Where is the largest and fastest growing market for business processes outsourcing? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward? The business processes outsourcing global market report from the Business Research Company answers all these questions and many more.
The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market’s historic and forecast market growth by geography. It places the market within the context of the wider software and BPO services market, and compares it with other markets.
‧ The market characteristics section of the report defines and explains the market.
‧ The market size section gives the market size ($b) covering both the historic growth of the market and forecasting the future. Drivers and restraints looks at the external factors supporting and controlling the growth of the market.
‧ Market segmentations break down market into sub markets.
‧ The regional and country breakdowns section gives an analysis of the market in each geography and the size of the market by geography and compares their historic and forecast growth. It covers all the regions, key developed countries and major emerging markets. It draws comparisons with country populations and economies to understand the importance of the market by country and how this is changing.
‧ Competitive landscape gives a description of the competitive nature of the market, market shares, and a description of the leading companies. Key financial deals which have shaped the market in recent years are identified.
‧ The trends and strategies section highlights the likely future developments in the market and suggests approaches companies can take to exploit this.
‧ The business processes outsourcing market section of the report gives context. It compares the business processes outsourcing market with other segments of the software and BPO services market by size and growth, historic and forecast. It analyses Expenditure Per Capita, Business Processes Outsourcing Services Indicators Comparison.

Scope

Markets Covered: CRM BPO, HRO BPO, Finance and Administration, Other BPO Services

Companies Mentioned: Xerox, Accenture, Capita, Convergys, Aon Hewitt, IBM, Atento, Capgemini, Genpact, TCS, Absolutdata, Aegis, Cognizant, Dell, EXL Service, HP, Infosys, Opera Solutions, Wipro, and WNS Global.

Countries: Brazil, China, France, Germany, India, Italy, Japan, Spain, Russia, UK, USA and Australia.

Regions: Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East And Africa

Time series: Five years historic and forecast.

Data: Ratios of market size and growth to related markets, GDP, Expenditure Per Capita, Business Processes Outsourcing Services Indicators Comparison.

Data segmentations: country and regional historic and forecast data, market share of competitors, market segments.

Sourcing and Referencing: Data and analysis throughout the report is sourced using end notes.

1. Business Processes Outsourcing Services Market Characteristics;

2. Business Processes Outsourcing Services Market Size And Growth;
2.1. Historic Market Growth; 2.1.1. Drivers Of The Market; 2.1.2. Restraints On The Market; 2.2. Forecast Market Growth; 2.2.1. Drivers Of The Market; 2.2.2. Restraints On The Market;

3. Pestle Analysis;
3.1. Political; 3.2. Economic; 3.3. Social; 3.4. Technological; 3.5. Legal; 3.6. Environmental;

4. Business Processes Outsourcing Services Market Customer Information;

5. Business Processes Outsourcing Services Market Segmentation;
5.1. Global Business Processes Outsourcing Services Market, 2016, By Segment; CRM BPO; HRO BPO; Finance And Administration; Other BPO Services; 5.2. Global Business Processes Outsourcing Services Market, 2012 - 2020, Historic And Forecast, By Segment;

6. Business Processes Outsourcing Services Market Regional And Country Analysis;
6.1. Global Business Processes Outsourcing Services Market, 2016, By Region; 6.2. Global Business Processes Outsourcing Services Market, 2012 - 2020, Historic And Forecast, By Region; 6.3. Business Processes Outsourcing Services Market, 2016, By Country; 6.4. Business Processes Outsourcing Services Market, 2012 - 2020, Historic And Forecast, By Country;

7. Global Business Processes Outsourcing Services Market Comparison With Macro Economic Factors;
7.1. Business Processes Outsourcing Services Market Size, Percentage Of GDP, Global; 7.2. Per Capita Average Business Processes Outsourcing Services Expenditure, Global;

8. Business Processes Outsourcing Services Market Comparison With Macro Economic Factors Across Countries;
8.1. Business Processes Outsourcing Services Market Size, Percentage Of GDP, By Country; 8.2. Per Capita Average Business Processes Outsourcing Services Expenditure, By Country;

9. Business Processes Outsourcing Services Market Comparison With Industry Metrics;
9.1. Total Enterprises, By Country, 2016, Millions; 9.2. Average Spending On Business Processes Outsourcing Services Market By Total Enterprises, By Country, 2016, USD ($); 9.3. Global Internet Penetration, 2016, By Country; 9.4. Global Business Processes Outsourcing Services Market Revenue Versus Internet Penetration, 2016, By Country;

10. Asia-Pacific Business Processes Outsourcing Services Market;
10.1.1. Asia-Pacific Business Processes Outsourcing Services Market Overview; 10.1.2. Asia-Pacific Business Processes Outsourcing Services Historic Market, 2012 - 2016; 10.1.3. Asia-Pacific Business Processes Outsourcing Services Forecast Market, 2016 - 2020; 10.1.4. Asia-Pacific Business Processes Outsourcing Services Market, 2016, By Segment; CRM BPO; HRO BPO; Finance And Administration; Other BPO Services; 10.2. Asia-Pacific Business Processes Outsourcing Services Market: Country Analysis; 10.3. China Business Processes Outsourcing Services Market; 10.3.1. China Business Processes Outsourcing Services Market Overview; 10.3.2. China Business Processes Outsourcing Services Historic Market, 2012 - 2016; 10.3.3. China Business Processes Outsourcing Services Forecast Market, 2016 - 2020; 10.3.4. China Business Processes Outsourcing Services Market, 2016, By Segment; CRM BPO; HRO BPO; Finance And Administration; Other BPO Services; 10.3.5. China Business Processes Outsourcing Services Percentage Of GDP, 2012 - 2020; 10.3.6. China Per Capita Average Business Processes Outsourcing Services Expenditure, 2012 - 2020; 10.3.7. China Business Processes Outsourcing Services Market Comparison With Industry Metrics; 10.3.7.1. China Internet Penetration, 2012 - 2020; 10.3.7.2. China Business Processes Outsourcing Services Market Revenue Versus Internet Penetration, 2012 - 2020; 10.4. India Business Processes Outsourcing Services Market; 10.4.1. India Business Processes Outsourcing Services Market Overview; 10.4.2. India Business Processes Outsourcing Services Historic Market, 2012 - 2016; 10.4.3. India Business Processes Outsourcing Services Forecast Market, 2016 - 2020; 10.4.4. India Business Processes Outsourcing Services Market, 2016, By Segment; CRM BPO; HRO BPO; Finance And Administration; Other BPO Services; 10.4.5. India Business Processes Outsourcing Services Percentage Of GDP, 2012 - 2020; 10.4.6. India Per Capita Average Business Processes Outsourcing Services Expenditure, 2012 - 2020; 10.4.7. India Business Processes Outsourcing Services Market Comparison With Industry Metrics; 10.4.7.1. India Internet Penetration, 2012 - 2020; 10.4.7.2. India Business Processes Outsourcing Services Market Revenue Versus Internet Penetration, 2012 - 2020; 10.5. Japan Business Processes Outsourcing Services Market; 10.5.1. Japan Business Processes Outsourcing Services Market Overview; 10.5.2. Japan Business Processes Outsourcing Services Historic Market, 2012 - 2016; 10.5.3. Japan Business Processes Outsourcing Services Forecast Market, 2016 - 2020; 10.5.4. Japan Business Processes Outsourcing Services Market, 2016, By Segment; CRM BPO; HRO BPO; Finance And Administration; Other BPO Services; 10.5.5. Japan Business Processes Outsourcing Services Percentage Of GDP, 2012 - 2020; 10.5.6. Japan Per Capita Average Business Processes Outsourcing Services Expenditure, 2012 - 2020; 10.5.7. Japan Business Processes Outsourcing Services Market Comparison With Industry Metrics; 10.5.7.1. Japan Internet Penetration, 2012 - 2020; 10.5.7.2. Japan Business Processes Outsourcing Services Market Revenue Versus Internet Penetration, 2012 - 2020; 10.6. Australia Business Processes Outsourcing Services Market; 10.6.1. Australia Business Processes Outsourcing Services Historic Market, 2012 - 2016; 10.6.2. Australia Business Processes Outsourcing Services Forecast Market, 2016 - 2020; 10.6.3. Australia Business Processes Outsourcing Services Market, 2016, By Segment; CRM BPO; HRO BPO; Finance And Administration; Other BPO Services; 10.6.4. Australia Business Processes Outsourcing Services Percentage Of GDP, 2012 - 2020; 10.6.5. Australia Per Capita Average Business Processes Outsourcing Services Expenditure, 2012 - 2020; 10.6.6. Australia Business Processes Outsourcing Services Market Comparison With Industry Metrics; 10.6.6.1. Australia Internet Penetration, 2012 - 2020; 10.6.6.2. Australia Business Processes Outsourcing Services Market Revenue Versus Internet Penetration, 2012 - 2020;

11. Western Europe Business Processes Outsourcing Services Market;
11.1.1. Western Europe Business Processes Outsourcing Services Market Overview; 11.1.2. Western Europe Business Processes Outsourcing Services Historic Market, 2012 - 2016; 11.1.3. Western Europe Business Processes Outsourcing Services Forecast Market, 2016 - 2020; 11.1.4. Western Europe Business Processes Outsourcing Services Market, 2016, By Segment; CRM BPO; HRO BPO; Finance And Administration; Other BPO Services; 11.2. Western Europe Business Processes Outsourcing Services Market: Country Analysis; 11.3. UK Business Processes Outsourcing Services Market; 11.3.1. UK Business Processes Outsourcing Services Market Overview; 11.3.2. UK Business Processes Outsourcing Services Historic Market, 2012 - 2016; 11.3.3. UK Business Processes Outsourcing Services Forecast Market, 2016 - 2020; 11.3.4. UK Business Processes Outsourcing Services Market, 2016, By Segment; CRM BPO; HRO BPO; Finance And Administration; Other BPO Services; 11.3.5. UK Business Processes Outsourcing Services Percentage Of GDP, 2012 - 2020; 11.3.6. UK Per Capita Average Business Processes Outsourcing Services Expenditure, 2012 - 2020; 11.3.7. UK Business Processes Outsourcing Services Market Comparison With Industry Metrics; 11.3.7.1 UK Internet Penetration, 2012 - 2020; 11.3.7.2 UK Business Processes Outsourcing Services Market Revenue Versus Internet Penetration, 2012 - 2020; 11.4. Germany Business Processes Outsourcing Services Market; 11.4.1. Germany Business Processes Outsourcing Services Historic Market, 2012 - 2016; 11.4.2. Germany Business Processes Outsourcing Services Forecast Market, 2016 - 2020; 11.4.3. Germany Business Processes Outsourcing Services Market, 2016, By Segment; CRM BPO; HRO BPO; Finance And Administration; Other BPO Services; 11.4.4 Germany Business Processes Outsourcing Services Percentage Of GDP, 2012 - 2020; 11.4.5 Germany Per Capita Average Business Processes Outsourcing Services Expenditure, 2012 - 2020; 11.4.6 Germany Business Processes Outsourcing Services Market Comparison With Industry Metrics; 11.4.7.1 Germany Internet Penetration, 2012 - 2020; 11.4.7.2 Germany Business Processes Outsourcing Services Market Revenue Versus Internet Penetration, 2012 - 2020; 11.5 France Business Processes Outsourcing Services Market; 11.5.1 France Business Processes Outsourcing Services Historic Market, 2012 - 2016; 11.5.2 France Business Processes Outsourcing Services Forecast Market, 2016 - 2020; 11.5.3 France Business Processes Outsourcing Services Market, 2016, By Segment; CRM BPO; HRO BPO; Finance And Administration; Other BPO Services; 11.5.4 France Business Processes Outsourcing Services Percentage Of GDP, 2012 - 2020; 11.5.5 France Per Capita Average Business Processes Outsourcing Services Expenditure, 2012 - 2020; 11.5.6 France Business Processes Outsourcing Services Market Comparison With Industry Metrics; 11.5.6.1 France Internet Penetration, 2012 - 2020; 11.5.6.2 France Business Processes Outsourcing Services Market Revenue Versus Internet Penetration, 2012 - 2020; 11.6. Italy Business Processes Outsourcing Services Market; 11.6.1. Italy Business Processes Outsourcing Services Historic Market, 2012 - 2016; 11.6.2. Italy Business Processes Outsourcing Services Forecast Market, 2016 - 2020; 11.6.3. Italy Business Processes Outsourcing Services Market, 2016, By Segment; CRM BPO; HRO BPO; Finance And Administration; Other BPO Services; 11.6.4. Italy Business Processes Outsourcing Services Percentage Of GDP, 2012 - 2020; 11.6.5. Italy Per Capita Average Business Processes Outsourcing Services Expenditure, 2012 - 2020; 11.6.6. Italy Business Processes Outsourcing Services Market Comparison With Industry Metrics; 11.6.6.1 Italy Internet Penetration, 2012 - 2020; 11.6.6.2 Italy Business Processes Outsourcing Services Market Revenue Versus Internet Penetration, 2012 - 2020; 11.7. Spain Business Processes Outsourcing Services Market; 11.7.1. Spain Business Processes Outsourcing Services Historic Market, 2012 - 2016; 11.7.2. Spain Business Processes Outsourcing Services Forecast Market, 2016 - 2020; 11.7.3. Spain Business Processes Outsourcing Services Market, 2016, By Segment; CRM BPO; HRO BPO; Finance And Administration; Other BPO Services; 11.7.4. Spain Business Processes Outsourcing Services Percentage Of GDP, 2012 - 2020; 11.7.4. Spain Business Processes Outsourcing Services Percentage Of GDP, 2012 - 2020; 11.7.5. Spain Per Capita Average Business Processes Outsourcing Services Expenditure, 2012 - 2020; 11.7.6. Spain Business Processes Outsourcing Services Market Comparison With Industry Metrics; 11.7.6.1 Spain Internet Penetration, 2012 - 2020; 11.7.6.2 Spain Business Processes Outsourcing Services Market Revenue Versus Internet Penetration, 2012 - 2020;

12. Eastern Europe Business Processes Outsourcing Services Market;
12.1.1. Eastern Europe Business Processes Outsourcing Services Market Overview; 12.1.2. Eastern Europe Business Processes Outsourcing Services Historic Market, 2012 - 2016; 12.1.3. Eastern Europe Business Processes Outsourcing Services Forecast Market, 2016 - 2020; 12.1.4 Eastern Europe Business Processes Outsourcing Services Market, 2016, By Segment; CRM BPO; HRO BPO; Finance And Administration; Other BPO Services; 12.2. Eastern Europe Business Processes Outsourcing Services Market: Country Analysis; 12.3. Russia Business Processes Outsourcing Services Market; 12.3.1. Russia Business Processes Outsourcing Services Historic Market, 2012 - 2016; 12.3.2. Russia Business Processes Outsourcing Services Forecast Market, 2016 - 2020; 12.3.3. Russia Business Processes Outsourcing Services Market, 2016, By Segment; CRM BPO; HRO BPO; Finance And Administration; Other BPO Services; 12.3.4. Russia Business Processes Outsourcing Services Percentage Of GDP, 2012 - 2020; 12.3.5. Russia Per Capita Average Business Processes Outsourcing Services Expenditure, 2012 - 2020; 12.3.6. Russia Business Processes Outsourcing Services Market Comparison With Industry Metrics; 12.3.6.1 Russia Internet Penetration, 2012 - 2020; 12.3.6.2 Russia Business Processes Outsourcing Services Market Revenue Versus Internet Penetration, 2012 - 2020;

13. North America Business Processes Outsourcing Services Market;
13.1.1. North America Business Processes Outsourcing Services Market Overview; 13.1.2. North America Business Processes Outsourcing Services Historic Market, 2012 - 2016; 13.1.3. North America Business Processes Outsourcing Services Forecast Market, 2016 - 2020; 13.1.4. North America Business Processes Outsourcing Services Market, 2016, By Segment; CRM BPO; HRO BPO; Finance And Administration; Other BPO Services; 13.2. North America Business Processes Outsourcing Services Market: Country Analysis; 13.3. USA Business Processes Outsourcing Services Market; 13.3.1. USA Business Processes Outsourcing Services Historic Market, 2012 - 2016; 13.3.2. USA Business Processes Outsourcing Services Forecast Market, 2016 - 2020; 13.3.3 USA Business Processes Outsourcing Services Market, 2016, By Segment; CRM BPO; HRO BPO; Finance And Administration; Other BPO Services; 13.3.4. USA Business Processes Outsourcing Services Percentage Of GDP, 2012 - 2020; 13.3.5. USA Per Capita Average Business Processes Outsourcing Services Expenditure, 2012 - 2020; 13.3.6. USA Business Processes Outsourcing Services Market Comparison With Industry Metrics; 13.3.6.1 USA Internet Penetration, 2012 - 2020; 13.3.6.2 USA Business Processes Outsourcing Services Market Revenue Versus Internet Penetration, 2012 - 2020;

14. South America Business Processes Outsourcing Services Market;
14.1.1. South America Business Processes Outsourcing Services Market Overview; 14.1.2. South America Business Processes Outsourcing Services Historic Market, 2012 - 2016; 14.1.3. South America Business Processes Outsourcing Services Forecast Market, 2016 - 2020; 14.1.4. South America Business Processes Outsourcing Services Market, 2016, By Segment; CRM BPO; HRO BPO; Finance And Administration; Other BPO Services; 14.2. South America Business Processes Outsourcing Services Market: Country Analysis; 14.3. Brazil Business Processes Outsourcing Services Market; 14.3.1. Brazil Business Processes Outsourcing Services Historic Market, 2012 - 2016; 14.3.2. Brazil Business Processes Outsourcing Services Forecast Market, 2016 - 2020; 14.3.3. Brazil Business Processes Outsourcing Services Market, 2016, By Segment; CRM BPO; HRO BPO; Finance And Administration; Other BPO Services; 14.3.4. Brazil Business Processes Outsourcing Services Percentage Of GDP, 2012 - 2020; 14.3.5. Brazil Per Capita Average Business Processes Outsourcing Services Expenditure, 2012 - 2020; 14.3.6. Brazil Business Processes Outsourcing Services Market Comparison With Industry Metrics; 14.3.6.1 Brazil Internet Penetration, 2012 - 2020; 14.3.6.2 Brazil Business Processes Outsourcing Services Market Revenue Versus Internet Penetration, 2012 - 2020;

15. Middle East Business Processes Outsourcing Services Market;
15.1.1. Middle East Business Processes Outsourcing Services Market Overview; 15.1.2. Middle East Business Processes Outsourcing Services Historic Market, 2012 - 2016; 15.1.3. Middle East Business Processes Outsourcing Services Forecast Market, 2016 - 2020; 15.1.4. Middle East Business Processes Outsourcing Services Market, 2016, By Segment; CRM BPO; HRO BPO; Finance And Administration; Other BPO Services;

16. Africa Business Processes Outsourcing Services Market;
16.1.1. Africa Business Processes Outsourcing Services Market Overview; 16.1.3. Africa Business Processes Outsourcing Services Forecast Market, 2016 - 2020; 16.1.4. Africa Business Processes Outsourcing Services Market, 2016, By Segment; CRM BPO; HRO BPO; Finance And Administration; Other BPO Services;

17. Business Processes Outsourcing Services Market Competitive Landscape;
17.1. Company Profiles; 17.2. Xerox; 17.2.1. Overview; 17.2.2. Products And Services; 17.2.3. Strategy; 17.2.4. Financial Performance; 17.3. Accenture; 17.3.1. Overview; 17.3.2. Products And Services; 17.3.3. Strategy; 17.3.4. Financial Performance; 17.4. Capita; 17.4.1. Overview; 17.4.2. Products And Services; 17.4.3. Strategy; 17.4.4. Financial Performance; 17.5. Convergys; 17.5.1. Overview; 17.5.2. Products And Services; 17.5.3. Strategy; 17.5.4. Financial Performance; 17.6. Aon Hewitt; 17.6.1. Overview; 17.6.2. Products And Services; 17.6.3. Strategy; 17.6.4. Financial Performance;

18. Key Mergers And Acquisitions In The Business Processes Outsourcing Services Market;

19. Market Background: Software and BPO Services Market;
19.1.1. Software and BPO Services Market Characteristics; 19.1.2. Software and BPO Services Market Historic Growth; 19.1.2.1. Drivers Of The Market; 19.1.2.2. Restraints Of The Market; 19.1.3. Software and BPO Services Market Forecast Growth; 19.1.3.1. Drivers Of The Market; 19.1.3.2. Restraints Of The Market; 19.1.4. Software and BPO Services Trends And Strategies; 19.2. Software and BPO Services Market Regional And Country Analysis; 19.2.1. Global Software and BPO Services Market, 2016, By Region; 19.2.2. Global Software and BPO Services Market, 2012 - 2020, Historic And Forecast, By Region; 19.3.3. Software and BPO Services Market, 2016, By Country; 19.3.4. Software and BPO Services Market, 2012 - 2020, Historic And Forecast, By Country; 19.3. Global Software and BPO Services Market Comparison With Macro Economic Factors; 19.3.1. Software and BPO Services Market Size, Percentage Of GDP, Global; 19.3.2. Per Capita Average Software and BPO Services Expenditure, Global; 19.4. Software and BPO Services Market Comparison With Macro Economic Factors Across Countries; 19.4.1. Software and BPO Services Market Size, Percentage Of GDP, By Country; 19.4.2. Per Capita Average Software and BPO Services Expenditure, By Country; 19.5. Key Mergers And Acquisitions In The Software and BPO Services Market;

20. Information Technology Industry Financial Margins;

21. Appendix;
21.1. NAICS Definitions Of Industry Covered In This Report; 21.2. Abbreviations; 21.3. Currencies; 21.4. Research Inquiries; 21.5. The Business Research Company; 21.6. Copyright And Disclaimer;