2013/10/22 Cloud unified communications, SIP trunking fuel growth in VoIP services market

Campbell, CALIFORNIA, October 21, 2013—Market research firm Infonetics Research released excerpts from its latest VoIP and UC Services and Subscribers report, which tracks service providers and their voice over IP (VoIP) and unified communications (UC) services revenue and subscribers.

“The VoIP services market is on track with our expectations for 2013,” reports Diane Myers, principal analyst for VoIP, UC and IMS at Infonetics Research. “Residential VoIP services make up the majority of revenue, but growth is being fueled by business services as SIP trunking and cloud unified communications continue to expand and find broader adoption with enterprises of all sizes.”

• In the first half of 2013 (1H13), global residential and business VoIP services revenue rose 3%, to $33 billion
• Worldwide business VoIP service revenue is forecast by Infonetics to grow at a 7% CAGR from 2012 to 2017, compared to a 3% CAGR for residential/SOHO VoIP services
• Hosted PBX/UC grew the most of any VoIP service in 1H13 as businesses, particularly larger enterprises, continue to turn to hosted services as a viable alternative to premises-based solutions
• Driven by activity in North America, SIP trunking spiked 23% in 1H13 over 2H12
• Residential VoIP subscribers topped 203 million worldwide in 1H13