User Experience Evaluation: Samsung DriveLink with MirrorLink-Enabled Sony XAV-601BT

Strategy Analytics conducted a heuristic evaluation of a MirrorLink enabling app, the Samsung DriveLink, on a Samsung Galaxy SIII with a MirrorLink enabled head-unit Sony XAV-601BT. It was easy to access the music, navigation, and the phone features from the homepage, and most tasks were done without difficulty. However, the lack of voice controls seriously hampers ease of use for music search and other complex tasks. Users also expect to find AM/FM radio and other embedded features to still be accessible through MirrorLink.

1 Executive Summary
2 Introduction
3 Start-up Screen and the Homepage
3.1 DriveLink Provides Easy Connectivity
3.2 DriveLink Needs Further Optimization on Compatibility
3.3 DriveLink Provides Easy Access to Main Features, but still Needs Tutorial
4 Samsung DriveLink Phone Features
4.1 DriveLink needs a Dedicated Phone Call Interface
4.2 DriveLink Provides an Integrated In-Vehicle Messaging Experience
5 Maps and Navigation
6 Music
7 Conclusion
8 Analyst Contacts