Unified Communication as a service (UCaaS) Market (VoIP, Unified Messaging, Unified Communication, Conferencing, Collaborative Tools, Enterprise Mobility, Hosted Communication) - Global Advancements, Worldwide Forecasts and Analysis (2014-2019)

UCaaS provides integration of UC services such as telephony, unified messaging, conferencing, and collaboration platforms and applications. It provides different solutions which help businesses communicate anywhere in a cost-effective manner. For Small and medium-sized Businesses (SMBs), UCaaS can be very helpful as it helps them in saving their front-load capital and provides a per seat basis rental system. With the increasing trend in mobility and Bring Your Own Device (BYOD) environments, UCaaS can prove to be a breakthrough technology, providing different revenue generation models for vendors and cost saving for clients.
Though these markets can exist independently, but the playing fields are the same. For example, there are applications in different industry verticals such as Banking, Financial Services, and Insurance (BFSI), Telecom and Information Technology (IT), consumer goods and retail, healthcare, public sector and utilities, logistics and transportation, travel and hospitality, and others (including education, media and entertainment, manufacturing).

Consumer goods and retail vertical will account for the largest market share during the period 2014 to 2019. It offers a competitive edge through various integrated communication, conferencing and workplaces solutions. Through Cloud service, UCaaS offers customer experience and retaining brand loyalty which is the biggest challenge in retail industry.
The Y-o-Y growth rates of education vertical will be on the higher side throughout the forecast period. Few high growth markets are travel and hospitality, public sector and utilities, healthcare, and telecom and IT.

There are various assumptions that we have taken into consideration for market sizing and forecasting exercise. Few of global assumptions include political, economic, social, technological and economic factors. For instance, exchange rates, one of the economic factors, are expected to have a moderate rating of impact on this market. Therefore, dollar fluctuations are expected to not seriously affect the forecasts in the emerging APAC regions.
The report will help the market leaders/new entrants in this market in the following ways –
1. This report segments the market into devices and applications, covering this market comprehensively. The report provides the closest approximations of the revenue numbers for the overall market and the sub-segments. The market numbers are further split across the different verticals and regions.
2. This report will help them better understand the competitor and gain more insights to better position their business. There is a separate section on competitive landscape, including competitor ecosystem, mergers and acquisition and venture capital funding. Besides, there are company profiles of 10 top players in this market. In this section, market internals are provided that can put them ahead of the competitors.
3. The report helps them understand the pulse of the market. The report provides information on key market drivers, restraints, challenges, and opportunities.

Table Of Contents

1 Introduction (Page No. - 15)
1.1 Objectives
1.2 Report Description
1.3 Markets Covered
1.4 Stakeholders
1.5 Research Methodology
1.5.1 Market Size
1.5.2 Key Data from Primary Sources
1.5.3 Key Data from Secondary Sources

2 Executive Summary (Page No. - 19)

3 Market Overview (Page No. - 22)
3.1 Market Definition
3.2 Migration from UC To UCaaS
3.3 UCaaS Deployment Strategies
3.3.1 Industry and Technical Experts
3.3.2 Solution Architects
3.3.3 Customization and Integration
3.3.4 Full Ranged Products and Services
3.3.5 Data Recovery and Disaster Prevention
3.3.6 Dedicated Training and Support
3.3.7 Reliability and Constant Functionality
3.3.8 Enterprise Scalability and Global Presence
3.4 Market Dynamics
3.4.1 Drivers
3.4.1.1 Condense Front-Load Capital
3.4.1.2 Pay-Per-Use
3.4.1.3 Increasing SMB Demand for UCaaS
3.4.1.4 Increasing BYOD and Enterprise Mobility Trend
3.4.1.5 Continuous Service Support
3.4.2 Restraints
3.4.2.1 Deployment Size
3.4.2.2 Security
3.4.2.3 Awareness
3.4.3 Opportunities
3.4.3.1 Communication on The Move
3.4.3.2 Untapped or Less Explored Markets
3.5 DRO Impact Analysis

4 UCaaS: Market Size and Forecast by Components (Page No. - 31)
4.1 Introduction
4.2 Telephony
4.2.1 Overview
4.2.2 Market Size and Forecast by Regions
4.2.3 Market Size and Forecast by Vertical
4.3 Unified Messaging
4.3.1 Overview
4.3.2 Market Size and Forecast by Regions
4.3.3 Market Size and Forecast by Verticals
4.4 Conferencing
4.4.1 Overview
4.4.2 Market Size and Forecast by Region
4.4.3 Market Size and Forecast by Vertical
4.5 Collaboration Platforms and Applications
4.5.1 Overview
4.5.2 Market Size and Forecast by Region
4.5.3 Market Size and Forecast by Vertical

5 Unified Communication as a service:Market Size And Forecast By Organization Size (Page No. - 45)
5.1 Introduction
5.2 Small Businesses
5.2.1 Overview
5.2.2 Market Size and Forecast
5.3 Medium Businesses
5.3.1 Overview
5.3.2 Market Size and Forecast
5.4 Enterprises
5.4.1 Overview
5.4.2 Market Size and Forecast
5.5 Large Enterprises
5.5.1 Overview
5.5.2 Market Size and Forecast

6 UCaaS: Market Analysis and Forecast by Vertical (Page No. - 52)
6.1 Introduction
6.2 Banking, Financial Services, and Insurance (BFSI)
6.2.1 Overview
6.2.2 Market Size and Forecast by Region
6.2.3 Market Size and Forecast by Organization Size
6.3 Telecom and It
6.3.1 Overview
6.3.2 Market Size and Forecast by Region
6.3.3 Market Size and Forecast by Organization Size
6.4 Consumer Goods and Retail
6.4.1 Overview
6.4.2 Market Size and Forecast by Region
6.4.3 Market Size and Forecast by Region
6.5 Healthcare
6.5.1 Overview
6.5.2 Market Size and Forecast by Region
6.5.3 Market Size and Forecast by Organization Size
6.6 Public Sector and Utilities
6.6.1 Overview
6.6.2 Market Size and Forecast by Region
6.6.3 Market Size and Forecast by Organization Size
6.7 Logistics and Transportation
6.7.1 Overview
6.7.2 Market Size and Forecast by Region
6.7.3 Market Size and Forecast by Organization Size
6.8 Travel And Hospitality
6.8.1 Overview
6.8.2 Market Size and Forecast by Region
6.8.3 Market Size and Forecast by Organization Size
6.9 Other Verticals
6.9.1 Overview
6.9.2 Market Size and Forecast

7 Unified Communication as a service: Market Analysis and Forecast by Region (Page No. - 77)
7.1 Introduction
7.2 North America (NA)
7.2.1 Overview
7.2.2 Market Size and Forecast By Component
7.2.3 Market Size and Forecast By Organization Size
7.2.4 Market Size and Forecast By Vertical
7.3 Europe
7.3.1 Overview
7.3.2 Market Size and Forecast by Component
7.3.3 Market Size and Forecast by Organization Size
7.3.4 Market Size and Forecast by Vertical
7.4 Asia Pacific Including Japan (APAC)
7.4.1 Overview
7.4.2 Market Size and Forecast
7.4.3 Market Size and Forecast By Organization Size
7.4.4 Market Size and Forecast By Vertical
7.5 Latin America (LA)
7.5.1 Overview
7.5.2 Market Size and Forecast by Component
7.5.3 Market Size and Forecast by Organization Size
7.5.4 Market Size and Forecast by Vertical
7.6 Middle East and Africa (MEA)
7.6.1 Overview
7.6.2 Market Size and Forecast by Component
7.6.3 Market Size and Forecast by Organization Size
7.6.4 Market Size and Forecast by Vertical

8 UCaaS: Competitive Landscape (Page No. - 95)
8.1 Mergers and Acquisitions
8.2 Venture Capital and Funding

9 Company Profiles (Overview, Products & Services, Strategies & Insights, Developments And MNM View)* (Page No. - 101)
9.1 Alcatel-Lucent
9.2 Avaya
9.3 Cisco
9.4 Computer Sciences Corporation (CSC)
9.5 Hewlett-Packard
9.6 IBM
9.7 Microsoft
9.8 Polycom
9.9 Verizon Communications
9.10 Voss

*Details On Overview, Products & Services, Strategies & Insights, Developments And MNM View Might Not Be Captured In Case Of Unlisted Companies.