User Experience Evaluation: 2015 Jaguar F-Type with InControl Apps

Strategy Analytics conducted a benchmark user study of the 2015 Jaguar F-Type infotainment system and InControl suite of applications. The apps provided by InControl are useful, and users appreciate the additional functionality provided. However, slow and often unstable performance led to low user satisfaction with the InControl apps. With the on-board infotainment system, phone pairing and calling were remarkably easy. The navigation system received high marks from users for its easy destination entry, but users struggled with point of interest browsing. Usability issues abounded for radio-related tasks, even for simple tasks like volume control.

1 Executive Summary
2 Introduction and Methodology
3 Overall UX
3.1 Initial impressions of displays and controls
3.2 Initial impressions of InControl Apps
4 Music
4.1 Tuning to a Radio Station and Creating a Preset
5 Phone
5.1 Pairing
5.2 Finding and Calling a Contact
6 Media from a Paired Device
6.1 Playing a Song from a Paired Device
7 Navigation
7.1 Entering a Destination
7.2 Searching for a Nearby POI
8 Customization
8.1 Changing a Home Menu Shortcut
8.2 Saving a Quick Access Point
9 Multi-tasking
10 InControl Apps
11 Conclusions
12 Analyst Contacts