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Managed Services Market by Managed Data Center, Managed Network, Managed Information, Managed Mobility, Managed Infrastructure, Managed Communications, Managed Security – Global Forecast to 2019
出 版 商：MarketsandMarkets
出版日期：2015/01/07
頁 數：217頁
文件格式：PDF
價 格：
USD 4,650 (Single-User License)
USD 5,650 (Multi-User License)
USD 7,150 (Global-User License)
USD 5,650 (Multi-User License)
USD 7,150 (Global-User License)
The managed services market will grow significantly in the next five years due to the wide adoption of managed services by organizations across various verticals, to achieve better economies of scale. Managed services includes managed data center, managed network, managed mobility, managed infrastructure, managed communications, managed information and managed security. The large enterprises are continuously trying to manage their IT infrastructure in an efficient and cost-effective way. In order to use less resources and infrastructure from their end, small and medium businesses are trying to minimize their ICT expending. Organizations of all sizes are showing an increased interest in outsourcing their expensive in-house IT-related infrastructure to the third party managed services providers, to attain better efficiency from these resources as well as to use their costly IT personnel for more creative tasks, such as, forming new policies and to smoothen out their current processes.
Managed services is playing a vital role in various industry verticals to cater to their IT needs more economically and enabling organizations to focus on their core businesses rather than IT infrastructure. Organizations in this report have been segmented into three categories, namely, small office home office, small and medium businesses and large enterprises, on the basis of their employee strength. Among the end-users, large enterprises will be the biggest market for managed services providers.
North America and Europe will have the highest adoption of managed services and regions, such as, Asia-Pacific (APAC), Middle East and Africa (MEA) along with Latin America offers a lot of opportunities for the vendors in this space. This opportunity is mainly due to increase in IT spending in these regions, and companies are opting for managed services to attain higher performance while economizing the costs involved.
There are various assumptions that have been taken into consideration for the market sizing and forecasting exercise. A few of the global assumptions include political, social, economic, and technological factors. For instance, exchange rates are some of the factors which are expected to have an impact on this market. Therefore, the dollar fluctuations are expected to not seriously affect the forecasts in the emerging APAC regions.
This report will help the managed services vendors in the following ways:
1. This report segments the overall managed services market on the basis of the revenues generated by different technology segments, such as, managed data center, managed network and managed communications. The report provides the closest approximations of the revenue numbers for the overall market and the sub-segments. The market numbers are further split into regions.
2. The report will help managed services vendors to better understand the competitors and gain more insights for better positioning of business. There is a separate section on competitive landscape, which includes mergers and acquisitions, and collaborations. This report also covers company profiles of major players in this market.
3. The report will help suppliers understand the pulse of the market and provide information on key market drivers, restraints, and opportunities.
Managed services is playing a vital role in various industry verticals to cater to their IT needs more economically and enabling organizations to focus on their core businesses rather than IT infrastructure. Organizations in this report have been segmented into three categories, namely, small office home office, small and medium businesses and large enterprises, on the basis of their employee strength. Among the end-users, large enterprises will be the biggest market for managed services providers.
North America and Europe will have the highest adoption of managed services and regions, such as, Asia-Pacific (APAC), Middle East and Africa (MEA) along with Latin America offers a lot of opportunities for the vendors in this space. This opportunity is mainly due to increase in IT spending in these regions, and companies are opting for managed services to attain higher performance while economizing the costs involved.
There are various assumptions that have been taken into consideration for the market sizing and forecasting exercise. A few of the global assumptions include political, social, economic, and technological factors. For instance, exchange rates are some of the factors which are expected to have an impact on this market. Therefore, the dollar fluctuations are expected to not seriously affect the forecasts in the emerging APAC regions.
This report will help the managed services vendors in the following ways:
1. This report segments the overall managed services market on the basis of the revenues generated by different technology segments, such as, managed data center, managed network and managed communications. The report provides the closest approximations of the revenue numbers for the overall market and the sub-segments. The market numbers are further split into regions.
2. The report will help managed services vendors to better understand the competitors and gain more insights for better positioning of business. There is a separate section on competitive landscape, which includes mergers and acquisitions, and collaborations. This report also covers company profiles of major players in this market.
3. The report will help suppliers understand the pulse of the market and provide information on key market drivers, restraints, and opportunities.
TABLE OF CONTENTS
1 INTRODUCTION 18
1.1 OBJECTIVES OF THE STUDY 18
1.2 MARKET DEFINITION 18
1.3 MARKET SCOPE 18
1.3.1 MARKETS COVERED 19
1.3.2 STAKEHOLDERS 21
1.3.3 YEARS 22
1.3.4 CURRENCY 22
2 RESEARCH METHODOLOGY 23
2.1 MARKET SIZE ESTIMATION 24
2.2 MARKET BREAKDOWN AND DATA TRIANGULATION 27
2.3 MARKET SHARE ESTIMATION 28
2.3.1 KEY DATA TAKEN FROM SECONDARY SOURCES 28
2.3.2 KEY DATA FROM PRIMARY SOURCES 28
2.3.2.1 Key Industry Insights 29
2.4 ASSUMPTIONS 29
3 EXECUTIVE SUMMARY 30
4 PREMIUM INSIGHTS 36
4.1 ATTRACTIVE MARKET OPPORTUNITIES IN MANAGED SERVICES MARKET 36
4.2 MANAGED SERVICES MARKET – TECHNOLOGY SEGMENT 37
4.3 MANAGED SERVICES MARKET IN THE NORTH AMERICAN REGION 38
4.4 MANAGED SERVICES MARKET POTENTIAL 39
4.5 LIFE CYCLE ANALYSIS, BY REGION, 2014 40
5 MARKET OVERVIEW 41
5.1 INTRODUCTION 42
5.2 MARKET EVOLUTION 42
5.3 MARKET SEGMENTATION 43
5.3.1 MANAGED SERVICES BY TECHNOLOGY SEGMENT 43
5.3.2 MANAGED SERVICES BY END USER 44
5.4 MARKET DYNAMICS 44
5.4.1 DRIVERS 45
5.4.1.1 Reduction in operational costs 45
5.4.1.2 Improved focus on core business 45
5.4.1.3 Procure or enhance workforce skills 45
5.4.1.4 Flexibility to match customized requirements 45
5.4.1.5 Low cost advantages 45
5.4.1.6 Leverage on technical competence of MSP 45
5.4.2 RESTRAINTS 47
5.4.2.1 Doubts in efficiency of managed services model 47
5.4.2.2 Concerns over privacy and security 47
5.4.2.3 Recurring expenditures 47
5.4.3 OPPORTUNITIES 49
5.4.3.1 New business propositions 49
5.4.3.2 Greater networking opportunities 49
5.4.4 CHALLENGE 50
5.4.4.1 Need for dedicated skilled manpower to sustain services 50
6 INDUSTRY TRENDS 51
6.1 VALUE CHAIN ANALYSIS 51
6.2 PORTER’S FIVE FORCES ANALYSIS 52
6.2.1 BARGAINING POWER OF SUPPLIERS 53
6.2.1.1 Flexible pricing 53
6.2.1.2 Limited presence of technology in the market 53
6.2.2 BARGAINING POWER OF BUYERS 53
6.2.2.1 Buyers controlling the market 53
6.2.2.2 Availability of customize services 53
6.2.3 THREAT FROM NEW ENTRANTS 54
6.2.3.1 High entry cost 54
6.2.3.2 Technological restraints 54
6.2.4 THREAT FROM SUBSTITUTES 54
6.2.4.1 Individual solution provider 54
6.3 STRATEGIC BENCHMARKING 55
6.3.1 PRODUCT ENHANCEMENT AND EXPANSIONS 55
6.3.2 MERGERS & ACQUISITIONS, STRATEGIC AGREEMENTS, AND JOINT VENTURES 56
6.4 MANAGED SERVICES CONCEPTS, BEST PRACTICES & CERTIFICATIONS 57
6.4.1 INTRODUCTION 57
6.4.2 MANAGED SERVICES – CONCEPTS 57
6.4.2.1 MANAGED SERVICE PROVIDER (MSP) 57
6.4.2.2 CUSTOMER PREMISES EQUIPMENT (CPE) 57
6.4.3 BEST PRACTICES, CERTIFICATIONS AND THE NEED 57
6.4.3.1 INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY (ITIL) 57
6.4.3.2 IT SERVICE MANAGEMENT (ITSM) 58
6.4.3.3 IBM TIVOLI UNIFIED PROCESS (ITUP) 58
6.4.3.4 MICROSOFT OPERATIONS FRAMEWORK (MOF) 58
6.4.3.5 ENHANCED TELECOM OPERATIONS MAP (EMOP) 58
6.4.3.6 FEDERAL INFORMATION PROCESSING STANDARDS 58
6.4.3.7 UNIFIED CERTIFICATION STANDARD 58
7 MANAGED SERVICES MARKET ANALYSIS, BY TECHNOLOGY SEGMENT 59
7.1 INTRODUCTION 60
8 MANAGED SERVICES MARKET ANALYSIS, BY MANAGED DATA CENTER 62
8.1 INTRODUCTION 63
8.2 MANAGED HOSTING 65
8.3 MANAGED COLOCATION 66
8.4 MANAGED STORAGE 67
9 MANAGED SERVICES MARKET ANALYSIS, BY MANAGED NETWORK 68
9.1 INTRODUCTION 69
9.2 MANAGED NETWORK MONITORING AND MAINTENANCE (REMOTE MONITORING) 71
9.3 MANAGED MPLS IP VPNS 73
9.4 MANAGED ETHERNET ACCESS (LAN, WAN, MAN, ETC.) 74
9.5 MANAGED WLAN/WWAN 75
9.6 MANAGED ROUTER AND SWITCH 76
9.7 OTHERS 77
10 MANAGED SERVICES MARKET ANALYSIS, BY MANAGED MOBILITY 78
10.1 INTRODUCTION 79
10.2 MANAGED MOBILE VAS 81
10.3 MANAGED MOBILE SECURITY 82
10.4 MANAGED TABLETS, SMARTPHONES AND MOBILES 83
10.5 OTHERS 84
11 MANAGED SERVICES MARKET ANALYSIS, BY MANAGED INFRASTRUCTURE 85
11.1 INTRODUCTION 86
11.2 MANAGED PRINT SERVICES 88
11.3 MANAGED DESKTOP 89
11.4 MANAGED BACKUP AND RECOVERY (IT MAINTENANCE) 90
11.5 MANAGED SERVERS 91
11.6 MANAGED INVENTORY 92
11.7 OTHERS 93
12 MANAGED SERVICES MARKET ANALYSIS, BY MANAGED COMMUNICATIONS 95
12.1 INTRODUCTION 96
12.2 MANAGED UNIFIED COMMUNICATIONS 98
12.3 MANAGED EMAIL 99
12.4 MANAGED VOIP 100
?
13 MANAGED SERVICES MARKET ANALYSIS, BY MANAGED INFORMATION 101
13.1 INTRODUCTION 102
13.2 MANAGED BUSINESS PROCESS 104
13.3 MANAGED OSS/BSS 105
13.4 MANAGED DATABASES 106
13.5 OTHERS 107
14 MANAGED SERVICES MARKET ANALYSIS, BY MANAGED SECURITY 108
14.1 INTRODUCTION 109
14.2 MANAGED INFRASTRUCTURE CONTENT SECURITY (ANTIVIRUS, SOFTWARE PATCHES) 111
14.3 MANAGED INTERNET SECURITY 112
14.4 MANAGED VIDEO SURVELLIANCE/MANAGED WI-FI 113
14.5 MANAGED FIREWALLS AND VPN SECURITY 114
14.6 MANAGED IDS/IPS 115
14.7 OTHERS 116
15 MANAGED SERVICES MARKET ANALYSIS, BY END USER 118
15.1 INTRODUCTION 119
15.2 SMALL OFFICE HOME OFFICE (SOHO) 120
15.3 SMALL AND MEDIUM BUSINESSES (SMBS) 121
15.4 LARGE ENTERPRISES 123
16 GEOGRAPHIC ANALYSIS 125
16.1 INTRODUCTION 126
16.2 NORTH AMERICA 128
16.3 EUROPE 135
16.4 ASIA-PACIFIC 142
16.5 MIDDLE EAST AND AFRICA 149
16.6 LATIN AMERICA 155
17 COMPETITIVE LANDSCAPE 162
17.1 OVERVIEW 162
17.2 MARKET SHARE ANALYSIS: MANAGED SERVICES MARKET 163
17.3 COMPETITIVE SITUATION AND TRENDS 164
17.4 END USER ANALYSIS 165
17.4.1 NUMBER OF MOBILE SUBSCRIBERS 165
17.4.2 PROPORTION OF SMART PHONES 165
17.4.3 PROLIFERATION OF DEVICES USED FOR CONNECTIVITY 165
17.5 COMPETITIVE SITUATION AND TRENDS 166
17.5.1 NEW PRODUCT LAUNCHES 167
17.5.2 AGREEMENTS, PARTNERSHIPS, COLLABORATIONS, AND JOINT VENTURES 168
17.5.3 MERGERS AND ACQUISITIONS 172
17.5.4 EXPANSIONS 173
18 COMPANY PROFILES 174
(Business Overview, Products & Services, Key Insights, Recent Developments, SWOT Analysis, MnM View)*
18.1 INTRODUCTION 174
18.2 CISCO SYSTEMS, INC. 175
18.3 ERICSSON 178
18.4 FUJITSU 183
18.5 HUAWEI 186
18.6 INTERNATIONAL BUSINESS MACHINES CORPORATION (IBM) 189
18.7 NOKIA SOLUTIONS AND NETWORKS (NSN) 193
18.8 ALCATEL-LUCENT 196
18.9 COMPUTER SCIENCES CORPORATION (CSC) 199
18.10 AT&T INC. 202
18.11 ACCENTURE 205
*Details on Business Overview, Products & Services, Key Insights, Recent Developments, SWOT Analysis, MnM View might not be captured in case of unlisted companies.
19 APPENDIX 207
19.1 KEY INDUSTRY INSIGHTS 207
19.2 INTRODUCING RT: REAL-TIME MARKET INTELLIGENCE 207
19.3 AVAILABLE CUSTOMIZATIONS 208
19.4 RELATED REPORTS 209
19.5 DISCUSSION GUIDE 209
1 INTRODUCTION 18
1.1 OBJECTIVES OF THE STUDY 18
1.2 MARKET DEFINITION 18
1.3 MARKET SCOPE 18
1.3.1 MARKETS COVERED 19
1.3.2 STAKEHOLDERS 21
1.3.3 YEARS 22
1.3.4 CURRENCY 22
2 RESEARCH METHODOLOGY 23
2.1 MARKET SIZE ESTIMATION 24
2.2 MARKET BREAKDOWN AND DATA TRIANGULATION 27
2.3 MARKET SHARE ESTIMATION 28
2.3.1 KEY DATA TAKEN FROM SECONDARY SOURCES 28
2.3.2 KEY DATA FROM PRIMARY SOURCES 28
2.3.2.1 Key Industry Insights 29
2.4 ASSUMPTIONS 29
3 EXECUTIVE SUMMARY 30
4 PREMIUM INSIGHTS 36
4.1 ATTRACTIVE MARKET OPPORTUNITIES IN MANAGED SERVICES MARKET 36
4.2 MANAGED SERVICES MARKET – TECHNOLOGY SEGMENT 37
4.3 MANAGED SERVICES MARKET IN THE NORTH AMERICAN REGION 38
4.4 MANAGED SERVICES MARKET POTENTIAL 39
4.5 LIFE CYCLE ANALYSIS, BY REGION, 2014 40
5 MARKET OVERVIEW 41
5.1 INTRODUCTION 42
5.2 MARKET EVOLUTION 42
5.3 MARKET SEGMENTATION 43
5.3.1 MANAGED SERVICES BY TECHNOLOGY SEGMENT 43
5.3.2 MANAGED SERVICES BY END USER 44
5.4 MARKET DYNAMICS 44
5.4.1 DRIVERS 45
5.4.1.1 Reduction in operational costs 45
5.4.1.2 Improved focus on core business 45
5.4.1.3 Procure or enhance workforce skills 45
5.4.1.4 Flexibility to match customized requirements 45
5.4.1.5 Low cost advantages 45
5.4.1.6 Leverage on technical competence of MSP 45
5.4.2 RESTRAINTS 47
5.4.2.1 Doubts in efficiency of managed services model 47
5.4.2.2 Concerns over privacy and security 47
5.4.2.3 Recurring expenditures 47
5.4.3 OPPORTUNITIES 49
5.4.3.1 New business propositions 49
5.4.3.2 Greater networking opportunities 49
5.4.4 CHALLENGE 50
5.4.4.1 Need for dedicated skilled manpower to sustain services 50
6 INDUSTRY TRENDS 51
6.1 VALUE CHAIN ANALYSIS 51
6.2 PORTER’S FIVE FORCES ANALYSIS 52
6.2.1 BARGAINING POWER OF SUPPLIERS 53
6.2.1.1 Flexible pricing 53
6.2.1.2 Limited presence of technology in the market 53
6.2.2 BARGAINING POWER OF BUYERS 53
6.2.2.1 Buyers controlling the market 53
6.2.2.2 Availability of customize services 53
6.2.3 THREAT FROM NEW ENTRANTS 54
6.2.3.1 High entry cost 54
6.2.3.2 Technological restraints 54
6.2.4 THREAT FROM SUBSTITUTES 54
6.2.4.1 Individual solution provider 54
6.3 STRATEGIC BENCHMARKING 55
6.3.1 PRODUCT ENHANCEMENT AND EXPANSIONS 55
6.3.2 MERGERS & ACQUISITIONS, STRATEGIC AGREEMENTS, AND JOINT VENTURES 56
6.4 MANAGED SERVICES CONCEPTS, BEST PRACTICES & CERTIFICATIONS 57
6.4.1 INTRODUCTION 57
6.4.2 MANAGED SERVICES – CONCEPTS 57
6.4.2.1 MANAGED SERVICE PROVIDER (MSP) 57
6.4.2.2 CUSTOMER PREMISES EQUIPMENT (CPE) 57
6.4.3 BEST PRACTICES, CERTIFICATIONS AND THE NEED 57
6.4.3.1 INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY (ITIL) 57
6.4.3.2 IT SERVICE MANAGEMENT (ITSM) 58
6.4.3.3 IBM TIVOLI UNIFIED PROCESS (ITUP) 58
6.4.3.4 MICROSOFT OPERATIONS FRAMEWORK (MOF) 58
6.4.3.5 ENHANCED TELECOM OPERATIONS MAP (EMOP) 58
6.4.3.6 FEDERAL INFORMATION PROCESSING STANDARDS 58
6.4.3.7 UNIFIED CERTIFICATION STANDARD 58
7 MANAGED SERVICES MARKET ANALYSIS, BY TECHNOLOGY SEGMENT 59
7.1 INTRODUCTION 60
8 MANAGED SERVICES MARKET ANALYSIS, BY MANAGED DATA CENTER 62
8.1 INTRODUCTION 63
8.2 MANAGED HOSTING 65
8.3 MANAGED COLOCATION 66
8.4 MANAGED STORAGE 67
9 MANAGED SERVICES MARKET ANALYSIS, BY MANAGED NETWORK 68
9.1 INTRODUCTION 69
9.2 MANAGED NETWORK MONITORING AND MAINTENANCE (REMOTE MONITORING) 71
9.3 MANAGED MPLS IP VPNS 73
9.4 MANAGED ETHERNET ACCESS (LAN, WAN, MAN, ETC.) 74
9.5 MANAGED WLAN/WWAN 75
9.6 MANAGED ROUTER AND SWITCH 76
9.7 OTHERS 77
10 MANAGED SERVICES MARKET ANALYSIS, BY MANAGED MOBILITY 78
10.1 INTRODUCTION 79
10.2 MANAGED MOBILE VAS 81
10.3 MANAGED MOBILE SECURITY 82
10.4 MANAGED TABLETS, SMARTPHONES AND MOBILES 83
10.5 OTHERS 84
11 MANAGED SERVICES MARKET ANALYSIS, BY MANAGED INFRASTRUCTURE 85
11.1 INTRODUCTION 86
11.2 MANAGED PRINT SERVICES 88
11.3 MANAGED DESKTOP 89
11.4 MANAGED BACKUP AND RECOVERY (IT MAINTENANCE) 90
11.5 MANAGED SERVERS 91
11.6 MANAGED INVENTORY 92
11.7 OTHERS 93
12 MANAGED SERVICES MARKET ANALYSIS, BY MANAGED COMMUNICATIONS 95
12.1 INTRODUCTION 96
12.2 MANAGED UNIFIED COMMUNICATIONS 98
12.3 MANAGED EMAIL 99
12.4 MANAGED VOIP 100
?
13 MANAGED SERVICES MARKET ANALYSIS, BY MANAGED INFORMATION 101
13.1 INTRODUCTION 102
13.2 MANAGED BUSINESS PROCESS 104
13.3 MANAGED OSS/BSS 105
13.4 MANAGED DATABASES 106
13.5 OTHERS 107
14 MANAGED SERVICES MARKET ANALYSIS, BY MANAGED SECURITY 108
14.1 INTRODUCTION 109
14.2 MANAGED INFRASTRUCTURE CONTENT SECURITY (ANTIVIRUS, SOFTWARE PATCHES) 111
14.3 MANAGED INTERNET SECURITY 112
14.4 MANAGED VIDEO SURVELLIANCE/MANAGED WI-FI 113
14.5 MANAGED FIREWALLS AND VPN SECURITY 114
14.6 MANAGED IDS/IPS 115
14.7 OTHERS 116
15 MANAGED SERVICES MARKET ANALYSIS, BY END USER 118
15.1 INTRODUCTION 119
15.2 SMALL OFFICE HOME OFFICE (SOHO) 120
15.3 SMALL AND MEDIUM BUSINESSES (SMBS) 121
15.4 LARGE ENTERPRISES 123
16 GEOGRAPHIC ANALYSIS 125
16.1 INTRODUCTION 126
16.2 NORTH AMERICA 128
16.3 EUROPE 135
16.4 ASIA-PACIFIC 142
16.5 MIDDLE EAST AND AFRICA 149
16.6 LATIN AMERICA 155
17 COMPETITIVE LANDSCAPE 162
17.1 OVERVIEW 162
17.2 MARKET SHARE ANALYSIS: MANAGED SERVICES MARKET 163
17.3 COMPETITIVE SITUATION AND TRENDS 164
17.4 END USER ANALYSIS 165
17.4.1 NUMBER OF MOBILE SUBSCRIBERS 165
17.4.2 PROPORTION OF SMART PHONES 165
17.4.3 PROLIFERATION OF DEVICES USED FOR CONNECTIVITY 165
17.5 COMPETITIVE SITUATION AND TRENDS 166
17.5.1 NEW PRODUCT LAUNCHES 167
17.5.2 AGREEMENTS, PARTNERSHIPS, COLLABORATIONS, AND JOINT VENTURES 168
17.5.3 MERGERS AND ACQUISITIONS 172
17.5.4 EXPANSIONS 173
18 COMPANY PROFILES 174
(Business Overview, Products & Services, Key Insights, Recent Developments, SWOT Analysis, MnM View)*
18.1 INTRODUCTION 174
18.2 CISCO SYSTEMS, INC. 175
18.3 ERICSSON 178
18.4 FUJITSU 183
18.5 HUAWEI 186
18.6 INTERNATIONAL BUSINESS MACHINES CORPORATION (IBM) 189
18.7 NOKIA SOLUTIONS AND NETWORKS (NSN) 193
18.8 ALCATEL-LUCENT 196
18.9 COMPUTER SCIENCES CORPORATION (CSC) 199
18.10 AT&T INC. 202
18.11 ACCENTURE 205
*Details on Business Overview, Products & Services, Key Insights, Recent Developments, SWOT Analysis, MnM View might not be captured in case of unlisted companies.
19 APPENDIX 207
19.1 KEY INDUSTRY INSIGHTS 207
19.2 INTRODUCING RT: REAL-TIME MARKET INTELLIGENCE 207
19.3 AVAILABLE CUSTOMIZATIONS 208
19.4 RELATED REPORTS 209
19.5 DISCUSSION GUIDE 209
