Global Telecom CRM Market 2011-2015

TechNavio's analysts forecast the Global Telecom CRM market to grow at a CAGR of 5 percent over the period 2011-2015. One of the key factors contributing to this market growth is the growing need for better customer management. The Global LBS market has also been witnessing growing demand for customized telecom CRM solutions. However, the high failure rate of the existing telecom CRM solutions could pose a challenge to the growth of this market.

TechNavio's report, the Global Telecom CRM Market 2011-2015, has been prepared based on an in-depth analysis of the market with inputs from industry experts. The report covers the Americas, and the EMEA and APAC regions; it also covers the Global Telecom CRM market landscape and its growth prospects in the coming years. The report also includes a discussion of the key vendors operating in this market.

Key vendors dominating this market space include Amdocs Ltd., Avaya Inc., Infor Global Solutions Inc., Microsoft Corp., Oracle Corp., SAP AG. Other vendors mentioned in the report are Convergys Corp., Huawei Investment and Holding Co., Salesforce.com Inc.

Key questions answered in this report:
What will the market size be in 2015 and at what rate will it grow?
What key trends is this market subject to?
What is driving this market?
What are the challenges to market growth?
Who are the key vendors in this market space?
What are the opportunities and threats faced by each of these key vendors?
What are the strengths and weaknesses of each of these key vendors?

You can request one free hour of analyst time when you purchase this report. Details provided within the report.

01. Executive Summary
02. Introduction
03. Market Coverage
Overview
Key Offering
04. Market Landscape
04.1 Global CRM Solutions Market
04.2 Global Telecom CRM Market Size and Forecast
04.3 Global Telecom CRM Market by Segmentation
04.4 Five Forces Analysis
05. Geographical Segmentation
06. Vendor Landscape
07. Buying Criteria
08. Market Growth Drivers
09. Drivers and their Impact
10. Market Challenges
11. Impact of Drivers and Challenges
12. Market Trends
13. Key Vendor Analysis
13.1 Oracle Corp.
Business Overview
SWOT Analysis
13.2 Amdocs Ltd.
Business Overview
SWOT Analysis
13.3 SAP AG
Business Overview
SWOT Analysis
13.4 Microsoft Corp.
Business Overview
SWOT Analysis
13.5 Infor Global Solution Inc.
Business Overview
SWOT Analysis
13.6 Avaya Inc.
Business Overview
SWOT Analysis
14. Other Reports in this Series

List of Exhibits:
Exhibit 1: Global CRM Solutions Market by Industry 2011
Exhibit 2: Global Telecom CRM Market Size 2011-2015 (US$ million)
Exhibit 3: Global Telecom CRM Market by Segmentation
Exhibit 4: Global Telecom CRM Market by Segmentation 2011
Exhibit 5: Global Telecom CRM Market by Geographical Segmentation 2011
Exhibit 6: Global Telecom CRM Market by Vendor Segmentation 2011
Exhibit 7: Telecom CRM Vendor Analysis Based on Performance in Different Geographies