Mobile Device User Evaluation: Samsung Galaxy Note

This report presents the findings of Strategy Analytics’ User Evaluation of the Samsung Galaxy Note undertaken in May, 2012 in San Diego, USA. Participants found the added features of the Galaxy Note intriguing and useful, such as app folders, motion control and the S-Pen. Participants had high success and satisfaction levels across most tasks. However, participants did experience usability issues in relation to motion control and using the S-pen to capture screen shots. Most participants found the Samsung Galaxy Note to be thin and light weight, with the majority of male participants commenting positively on the bigger size of the device. However most female participants found the bigger size harder to hold, and were less interested in purchasing the device than males.

1 Executive Summary
2 Introduction
3 Samsung Galaxy Note
3.1 Initial Impressions of the Samsung Galaxy Note
3.2 Samsung Galaxy Note as a Replacement to the Phone and Tablet
3.3 S-Pen
3.3.1 Initial Impressions of the S-Pen
3.3.2 Perceived Use of the S-Pen
3.4 App Folders
3.5 Motion Control
4 Usability Findings
4.1 Positive Usability Experiences
4.1.1 Making a Phone Call
4.1.2 Sending an SMS
4.1.3 Video Player
4.1.4 Motion Control: Mute the Audio
4.1.5 Imaging
4.1.6 Read a Book
4.1.7 S-Memo App
4.1.8 Games
4.2 Usability Issues
4.2.1 Motion Control to Move Icons
4.2.2 Take a Screenshot
4.3 Text Input Methods
4.3.1 Touchscreen QWERTY Keyboard
4.3.2 Handwriting Recognition
5 Industrial Design Evaluation
5.1 Physical Attributes
5.2 Touchscreen Ratings
5.3 Style Continuum Ratings
6 Conclusion
7 Analyst Contacts
8 Appendix: Respondent Profile