Indian Business Traveler Expectations of Green and Technology Initiatives in Hotels in 2012: Survey Intelligence

Synopsis
• This report is based on primary survey research of 152 industry professionals in India who travelled at least once in three months. The research was conducted by Timetric assessing its premium consumer panels
• This report provides the reader with a definitive analysis of the outlook for business travel in India and explores how opportunities and demand are set to change in 2012
• This report helps to forecast business traveler expenditure on hotel accommodation and green initiatives adopted by hoteliers and customer expectations of new technologies and services.
• Key topics covered include forecast of expenditure on hotel accommodation, customer expectations of new technologies and sustainability implementation

Summary
“Indian Business Traveler Expectations of Green and Technology Initiatives in Hotels in 2012: Survey Intelligence” is the result of an extensive multi-industry survey drawn from Timetric’s exclusive panel of Indian business travelers. It contains in-depth analysis on Indian business traveler expectations in technology and green initiatives and forecasts how expenditure patterns are set to change in 2012 compared to 2011. This report examines new technologies, green initiatives and socially responsible measures that appeal to business travelers. Survey results have been presented and analyzed based on age and company turnover.

Scope
The report features the opinions of hotel industry consumer respondents related to the following:
• Average stay at business hotels
• Change in expenditure on hotel accommodation
• Importance of green certifications and key sustainable facilities
• Critical social responsibility initiatives
• Major technology features and key drivers influencing online reservations
• Importance of mobile technology services

Reasons To Buy
• Effectively examine business traveler perceptions on the average length of stay in a hotel and change in hotel accommodation expenditure and determine business growth opportunities
• Explore business traveler affinity towards green certifications and sustainability initiatives and successfully implement them into hotel operations
• Understand customer perceptions of new technology, drivers influencing online reservations and the growing importance of mobile technologies to enhance customer retention and direct sales

Key Highlights
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Table of Contents
1 Introduction
1.1 What is this Report About?
1.2 Definitions
1.3 Methodology
1.4 Profile of Survey Respondents
2 Hotel Visits and Expenditure
2.1 Average Length of Stay at Business Hotels
2.1.1 Average length of stay at business hotels – age
2.1.2 Average length of stay at business hotels – company turnover
2.2 Expenditure on Hotel Accommodation
2.2.1 Expenditure on hotel accommodation – age
2.2.2 Expenditure on hotel accommodation – company turnover
2.2.3 Expenditure on hotel accommodation – industry type
2.3 Change in Expenditure on Hotel Accommodation
2.3.1 Change in expenditure on hotel accommodation – age
2.3.2 Change in expenditure on hotel accommodation – company turnover
3 Expectations of Green Initiatives
3.1 Importance of Green Certifications
3.1.1 Importance of green certified hotel – age
3.1.2 Importance of green certified hotel – company turnover
3.2 Customer Expectations of Key Sustainable Facilities
3.2.1 Customer expectations of key sustainable facilities – age
3.2.2 Customer expectations of key sustainable facilities – company turnover
3.3 Critical Social Responsibility Initiatives
3.3.1 Critical social responsibility initiatives – age
3.3.2 Critical social responsibility initiatives – company turnover
3.3.3 Critical social responsibility initiatives – industry type
4 Expectations of Key Technological Initiatives
4.1 Chief Technology Features
4.1.1 Chief technology features – age
4.1.2 Chief technology features – company turnover
4.2 Key Website Features Influencing Online Reservations
4.2.1 Key website features influencing online reservations – age
4.2.2 Key website features influencing online reservations – company turnover
4.3 Importance of Mobile Technology Services
4.3.1 Importance of mobile technology services – age
4.3.2 Importance of mobile technology services – company turnover
5 Appendix
5.1 Full Survey Results
5.2 Methodology
5.3 Contact Us
5.4 About Timetric
5.5 Disclaimer

List of Tables
Table 1: Total Indian Hotel Industry Business Traveler’s Survey Respondents by Industry Type (%), 2011
Table 2: Total Indian Hotel Industry Business Traveler’s Survey Respondents by Age Group (%), 2011
Table 3: Total Indian Hotel Industry Business Traveler’s Survey Respondents by Company Turnover (%), 2011
Table 4: Average Stay at Business Hotels by All Respondents (%), 2011
Table 5: Average Stay at Business Hotels by Age (%), 2011
Table 6: Average Stay at Business Hotels by Company Turnover (%), 2011
Table 7: Expenditure on Hotel Accommodation by All Respondents (%), 2011
Table 8: Expenditure on Hotel Accommodation by Age (%), 2011
Table 9: Expenditure on Hotel Accommodation by Company Turnover (%), 2011
Table 10: Expenditure on Hotel Accommodation by Industry Type (%), 2011
Table 11: Change in Expenditure on Hotel Accommodation by All Respondents (%), 2011–2012
Table 12: Change in Expenditure on Hotel Accommodation by Age (%), 2011–2012
Table 13: Change in Expenditure on Hotel Accommodation by Company Turnover (%), 2011–2012
Table 14: Importance of Green Certified Hotels by All Respondents (%), 2011
Table 15: Importance of Green Certified Hotels by Age (%), 2011
Table 16: Importance of Green Certified Hotels by Company Turnover (%), 2011
Table 17: Customer Expectations of Key Sustainable Facilities by All Respondents (%), 2011
Table 18: Customer Expectations of Key Sustainable Facilities by Age (%), 2011
Table 19: Customer Expectations of Key Sustainable Facilities by Company Turnover (%), 2011
Table 20: Critical Social Responsibility Initiatives by All Respondents (%), 2011
Table 21: Critical Social Responsibility Initiatives by Age (%), 2011
Table 22: Critical Social Responsibility Initiatives by Company Turnover (%), 2011
Table 23: Critical Social Responsibility Initiatives: Industry Type (%), 2011
Table 24: Chief Technology Features by All Respondents (%), 2011
Table 25: Chief Technology Features by Age (%), 2011
Table 26: Chief Technology Features by Company Turnover (%), 2011
Table 27: Key Website Features Influencing Online Reservations by All Respondents (%), 2011
Table 28: Key Website Features Influencing Online Reservations by Age (%), 2011
Table 29: Key Website Features Influencing Online Reservations by Company Turnover (%), 2011
Table 30: Importance of Mobile Technology Services by All Respondents (%), 2011
Table 31: Importance of Mobile Technology Services by Age (%), 2011
Table 32: Importance of Mobile Technology Services by Company Turnover (%), 2011
Table 33: Survey Results – Closed Questions

List of Figures
Figure 1: Average Stay at Business Hotels by All Respondents (%), 2011
Figure 2: Average Stay at Business Hotels by Age (%), 2011
Figure 3: Average Stay at Business Hotels by Company Turnover (%), 2011
Figure 4: Expenditure on Hotel Accommodation by All Respondents (%), 2011
Figure 5: Expenditure on Hotel Accommodation by Age (%), 2011
Figure 6: Expenditure on Hotel Accommodation by Company Turnover (%), 2011
Figure 7: Change in Expenditure on Hotel Accommodation by All Respondents (%), 2011–2012
Figure 8: Change in Expenditure on Hotel Accommodation by Age (%), 2011–2012
Figure 9: Change in Expenditure on Hotel Accommodation by Company Turnover (%), 2011–2012
Figure 10: Importance of Green Certified Hotels by All Respondents (%), 2011
Figure 11: Importance of Green Certified Hotels by Age (%), 2011
Figure 12: Importance of Green Certified Hotels by Company Turnover (%), 2011
Figure 13: Customer Expectations of Key Sustainable Facilities by All Respondents (%), 2011
Figure 14: Customer Expectations of Key Sustainable Facilities by Age (%), 2011
Figure 15: Customer Expectations of Key Sustainable Facilities by Age (%), 2011
Figure 16: Critical Social Responsibility Initiatives by All Respondents (%), 2011
Figure 17: Critical Social Responsibility Initiatives by Age (%), 2011
Figure 18: Critical Social Responsibility Initiatives by Company Turnover (%), 2011
Figure 19: Chief Technology Features by All Respondents (%), 2011
Figure 20: Chief Technology Features by Company Turnover (%), 2011
Figure 21: Key Website Features Influencing Online Reservations by All Respondents (%), 2011
Figure 22: Key Website Features Influencing Online Reservations by Age (%), 2011
Figure 23: Key Website Features Influencing Online Reservations by Company Turnover (%), 2011
Figure 24: Importance of Mobile Technology Services by All Respondents (%), 2011
Figure 25: Importance of Mobile Technology Services by Age (%), 2011
Figure 26: Importance of Mobile Technology Services by Company Turnover (%), 2011