UK Business Traveler Expectations of Green and Technology Initiatives in Hotels in 2012: Survey Intelligence

Synopsis
• The report is based on primary survey research of 465 industry professionals in the UK who travelled at least once in three months. The research was conducted by Timetric assessing its premium consumer panels.
• This report provides the reader with a definitive analysis of business travel outlook and explores how opportunities and demand are set to change in 2012.
• This report helps to forecast business traveler expenditure on hotel accommodation and green initiatives adopted by hoteliers and customer expectations of new technologies and services.
• Key topics covered include forecast of expenditure on hotel accommodation, customer expectations of new technologies and sustainability implementation.

Summary
“UK Business Traveler Expectations of Green and Technology Initiatives in Hotels in 2012: Survey Intelligence” is the result of an extensive multi-industry survey drawn from Timetric’s exclusive panel of UK business travelers. It contains in-depth analysis on UK business traveler expectations in technology and green initiatives and forecasts how expenditure patterns are set to change in 2012 compared to 2011. This report examines new technologies, green initiatives and socially responsible measures that appeal to business travelers. Survey results have been presented and analyzed into segmentations based on travel frequency, age, gender and company turnover.

Scope
The report features the opinions of hotel industry consumers (respondents) related to the following:
• Average stay at business hotels
• Change in expenditure on hotel accommodation
• Importance of green certifications and key sustainable facilities
• Critical social responsibility initiatives
• Major technology features and key drivers influencing online reservations
• Importance of mobile technology services

Reasons To Buy
• Effectively examine business traveler perceptions on the average length of stay in a hotel and change in hotel accommodation expenditures to determine business growth opportunities.
• Explore business traveler affinity towards green certifications and sustainability initiatives to successfully implement them into hotel operations.
• Understand customer perceptions of new technology, drivers influencing online reservations and the growing importance of mobile technologies to enhance customer retention and direct sales.

Key Highlights
NA

Table of Contents
1 Introduction
1.1 What is this report about?
1.2 Definitions
1.3 Methodology
1.4 Profile of survey respondents
2 HOTEL VISITS AND EXPENDITURE
2.1 Average Length of Stay at Business Hotels
2.1.1 Average stay at business hotels - travel frequency
2.1.2 Average stay at business hotels - company turnover
2.2 Expenditure on Hotel Accommodation
2.2.1 Expenditure on hotel accommodation - travel frequency
2.2.2 Expenditure on hotel accommodation - company turnover
2.2.3 Expenditure on hotel accommodation - industry type
2.3 Change in Expenditure on Hotel Accommodation
2.3.1 Change in expenditure on hotel accommodation - travel frequency
2.3.2 Change in expenditure on hotel accommodation - company turnover
3 Expectations of Green Initiatives
3.1 Importance of Green Certifications
3.1.1 Importance of green certified hotel - travel frequency
3.1.2 Importance of green-certified hotel - company turnover
3.2 Customer Expectations of Key Sustainable Facilities
3.2.1 Customer expectations of key sustainable facilities - travel frequency
3.2.2 Customer expectations of key sustainable facilities - company turnover
3.3 Critical Social Responsibility Initiatives
3.3.1 Critical social responsibility initiatives - travel frequency
3.3.2 Critical social responsibility initiatives - company turnover
3.3.3 Critical social responsibility initiatives - industry type
4 Expectations of Key Technological Initiatives
4.1 Chief Technology Features
4.1.1 Chief technology features - travel frequency
4.1.2 Chief technology features - company turnover
4.2 Key Website Features Influencing Online Reservations
4.2.1 Key website features influencing online reservations - travel frequency
4.2.2 Key website features influencing online reservations - age
4.2.3 Key website features influencing online reservations - company turnover
4.3 Importance of Mobile Technology Services
4.3.1 Importance of mobile technology services - travel frequency
4.3.2 Importance of mobile technology services - company turnover
5 Appendix
5.1 Full survey results
5.2 Methodology
5.1 Contact Us
5.2 About Timetric
5.3 Disclaimer


List of Tables
Table 1: Total UK Hotel Industry Business Traveler's Survey Respondents by Industry Type (%), 2011
Table 2: Respondents: Travel Frequency (%), 2011
Table 3: Respondents: Gender (%), 2011
Table 4: Respondents: Age (%), 2011
Table 5: Respondents: Company Turnover (%), 2011
Table 6: Average Stay at Business Hotels: All Respondents (%), 2011
Table 7: Average Stay at Business Hotels: Travel Frequency (%), 2011
Table 8: Average Stay at Business Hotels: Company Turnover (%), 2011
Table 9: Expenditure on Hotel Accommodation: All Respondents (%), 2011
Table 10: Expenditure on Hotel Accommodation: Travel Frequency (%), 2011
Table 11: Expenditure on Hotel Accommodation: Company Turnover (%), 2011
Table 12: Expenditure on Hotel Accommodation: Industry Type (%), 2011
Table 13: Change in Expenditure on Hotel Accommodation: All Respondents (%), 2011-2012
Table 14: Change in Expenditure on Hotel Accommodation: Travel Frequency (%), 2011-2012
Table 15: Change in Expenditure on Hotel Accommodation: Company Turnover (%), 2011-2012
Table 16: Importance of Green-Certified Hotel: All Respondents (%), 2011
Table 17: Importance of Green-Certified Hotel: Travel Frequency (%), 2011
Table 18: Importance of Green-Certified Hotel: Company Turnover (%), 2011
Table 19: Customer Expectations of Key Sustainable Facilities: All Respondents (%), 2011
Table 20: Customer Expectations of Key Sustainable Facilities: Travel Frequency (%), 2011
Table 21: Customer Expectations of Key Sustainable Facilities: Company Turnover (%), 2011
Table 22: Critical Social Responsibility Initiatives: All Respondents (%), 2011
Table 23: Critical Social Responsibility Initiatives: Travel Frequency (%), 2011
Table 24: Critical Social Responsibility Initiatives: Company Turnover (%), 2011
Table 25: Critical Social Responsibility Initiatives: Industry Type (%), 2011
Table 26: Chief Technology Features: All Respondents (%), 2011
Table 27: Chief Technology Features: Travel Frequency (%), 2011
Table 28: Chief Technology Features: Company Turnover (%), 2011
Table 29: Key Website Features Influencing Online Reservations: All Respondents (%), 2011
Table 30: Key Website Features Influencing Online Reservations: Travel Frequency (%), 2011
Table 31: Key Website Features Influencing Online Reservations: Age (%), 2011
Table 32: Key Website Features Influencing Online Reservations: Company Turnover (%), 2011
Table 33: Importance of Mobile Technology Services: All Respondents (%), 2011
Table 34: Importance of Mobile Technology Services: Travel Frequency (%), 2011
Table 35: Importance of Mobile Technology Services: Company Turnover (%), 2011
Table 36: Survey Results - Closed Questions


List of Figures
Figure 1: Average Stay at Business Hotels: All Respondents (%), 2011
Figure 2: Average Stay at Business Hotels: Travel Frequency (%), 2011
Figure 3: Average Stay at Business Hotels: Company Turnover (%), 2011
Figure 4: Expenditure on Hotel Accommodation: All Respondents (%), 2011
Figure 5: Expenditure on Hotel Accommodation: Travel Frequency (%), 2011
Figure 6: Expenditure on Hotel Accommodation: Company Turnover (%), 2011
Figure 7: Change in Expenditure on Hotel Accommodation: All Respondents (%), 2011-2012
Figure 8: Change in Expenditure on Hotel Accommodation: Travel Frequency (%), 2011-2012
Figure 9: Change in Expenditure on Hotel Accommodation: Company Turnover (%), 2011-2012
Figure 10: Importance of Green-Certified Hotel: All Respondents (%), 2011
Figure 11: Importance of Green-Certified Hotel: Travel Frequency (%), 2011
Figure 12: Importance of Green-Certified Hotel: Company Turnover (%), 2011
Figure 13: Customer Expectations of Key Sustainable Facilities: All Respondents (%), 2011
Figure 14: Customer Expectations of Key Sustainable Facilities: Travel Frequency (%), 2011
Figure 15: Customer Expectations of Key Sustainable Facilities: Company Turnover (%), 2011
Figure 16: Critical Social Responsibility Initiatives: All Respondents (%), 2011
Figure 17: Critical Social Responsibility Initiatives: Travel Frequency (%), 2011
Figure 18: Critical Social Responsibility Initiatives: Company Turnover (%), 2011
Figure 19: Chief Technology Features: All Respondents (%), 2011
Figure 20: Chief Technology Features: Travel Frequency (%), 2011
Figure 21: Chief Technology Features: Company Turnover (%), 2011
Figure 22: Key Website Features Influencing Online Reservations: All Respondents (%), 2011
Figure 23: Key Website Features Influencing Online Reservations: Travel Frequency (%), 2011
Figure 24: Key Website Features Influencing Online Reservations: Company Turnover (%), 2011
Figure 25: Importance of Mobile Technology Services: All Respondents (%), 2011
Figure 26: Importance of Mobile Technology Services: Travel Frequency (%), 2011
Figure 27: Importance of Mobile Technology Services: Company Turnover (%), 2011