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US Business Traveler Expectations of Green and Technology Initiatives in Hotels in 2012: Survey Intelligence
出 版 商：Timetric
出版日期：2012/06/12
頁 數：67頁
文件格式：PDF
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Synopsis
• The report is based on primary survey research of 437 industry professionals in the US who travelled at least once in three months. The research was conducted by Timetric assessing its premium consumer panels.
• This report provides the reader with a definitive analysis of business travel outlook and explores how opportunities and demand are set to change in 2012.
• This report helps to forecast business traveler expenditure on hotel accommodation and understand trends in business travel such as green initiatives adopted by hoteliers and customer expectations of new technologies and services.
• Key topics covered include forecast of expenditure on hotel accommodation, customer expectations of new technologies and sustainability implementation.
Summary
“US Business Traveler Expectations of Green and Technology Initiatives in Hotels in 2012: Survey Intelligence” is the result of an extensive multi-industry survey drawn from Timetric’s exclusive panel of US business travelers. It contains in-depth analysis on US business traveler expectations of green and technology initiatives and forecasts how expenditure patterns are set to change in 2012 compared to 2011. This report also examines new technologies, green initiatives and socially responsible measures that appeal to business travelers. Survey results have been presented and analyzed into segmentations based on travel frequency, age and company turnover.
Scope
The report features the opinions of hotel industry consumers (respondents) related to the following:
• Average stay at business hotels
• Change in expenditure on hotel accommodation
• Importance of green certifications and key sustainable facilities
• Critical social responsibility initiatives
• Major technology features and key drivers influencing online reservations
• Importance of mobile technology services
Reasons To Buy
• Effectively examine business traveler perceptions on the average length of stay in a hotel and change in hotel accommodation expenditures to determine business growth opportunities.
• Explore business traveler affinity towards green certifications and sustainability initiatives to successfully implement them into hotel operations.
• Understand customer perceptions of new technology, drivers influencing online reservations and the growing importance of mobile technologies to enhance customer retention and direct sales.
Key Highlights
NA
• The report is based on primary survey research of 437 industry professionals in the US who travelled at least once in three months. The research was conducted by Timetric assessing its premium consumer panels.
• This report provides the reader with a definitive analysis of business travel outlook and explores how opportunities and demand are set to change in 2012.
• This report helps to forecast business traveler expenditure on hotel accommodation and understand trends in business travel such as green initiatives adopted by hoteliers and customer expectations of new technologies and services.
• Key topics covered include forecast of expenditure on hotel accommodation, customer expectations of new technologies and sustainability implementation.
Summary
“US Business Traveler Expectations of Green and Technology Initiatives in Hotels in 2012: Survey Intelligence” is the result of an extensive multi-industry survey drawn from Timetric’s exclusive panel of US business travelers. It contains in-depth analysis on US business traveler expectations of green and technology initiatives and forecasts how expenditure patterns are set to change in 2012 compared to 2011. This report also examines new technologies, green initiatives and socially responsible measures that appeal to business travelers. Survey results have been presented and analyzed into segmentations based on travel frequency, age and company turnover.
Scope
The report features the opinions of hotel industry consumers (respondents) related to the following:
• Average stay at business hotels
• Change in expenditure on hotel accommodation
• Importance of green certifications and key sustainable facilities
• Critical social responsibility initiatives
• Major technology features and key drivers influencing online reservations
• Importance of mobile technology services
Reasons To Buy
• Effectively examine business traveler perceptions on the average length of stay in a hotel and change in hotel accommodation expenditures to determine business growth opportunities.
• Explore business traveler affinity towards green certifications and sustainability initiatives to successfully implement them into hotel operations.
• Understand customer perceptions of new technology, drivers influencing online reservations and the growing importance of mobile technologies to enhance customer retention and direct sales.
Key Highlights
NA
Table of Contents
1 Introduction
1.1 What is this report about?
1.2 Definitions
1.3 Methodology
1.4 Profile of survey respondents
2 Hotel Visits and Expenditure
2.1 Average Stay at Business Hotels
2.1.1 Average stay at business hotels - travel frequency
2.1.2 Average stay at business hotels - turnover
2.2 Expenditure on Hotel Accommodation
2.2.1 Expenditure on hotel accommodation - travel frequency
2.2.2 Expenditure on hotel accommodation - turnover
2.2.3 Expenditure on hotel accommodation - industry type
2.3 Change in Expenditure on Hotel Accommodation
2.3.1 Change in expenditure - travel frequency
2.3.2 Change in expenditure - turnover
3 Expectations of Green Initiatives
3.1 Importance of Green Certifications
3.1.1 Importance of green certified hotel - travel frequency
3.1.2 Importance of green certified hotel - turnover
3.2 Customer Expectations of Key Sustainable Facilities
3.2.1 Customer expectations of key sustainable facilities - travel frequency
3.2.2 Customer expectations of key sustainable facilities - turnover
3.3 Critical Social Responsibility Initiatives
3.3.1 Critical social responsibility initiatives - travel frequency
3.3.2 Critical social responsibility initiatives - turnover
3.3.3 Critical social responsibility initiatives - industry type
4 Expectations of Key Technological Initiatives
4.1 Chief Technology Features
4.1.1 Chief technology features - travel frequency
4.1.2 Chief technology features - turnover
4.2 Key Website Features Influencing Online Reservations
4.2.1 Key website features influencing online reservations - travel frequency
4.2.2 Key website features influencing online reservations - age
4.2.3 Key website features influencing online reservations - turnover
4.3 Importance of Mobile Technology Services
4.3.1 Importance of mobile technology services - travel frequency
4.3.2 Importance of mobile technology services - turnover
5 Appendix
5.1 Full survey results
5.2 Methodology
5.1 Contact Us
5.2 About Timetric
5.3 Disclaimer
List of Tables
Table 1: Total US Industry Business Traveler Respondents by Industry Type (%) 2011
Table 2: Respondents: Travel Frequency (%), 2011
Table 3: Respondents: Gender (%), 2011
Table 4: Respondents: Age (%), 2011
Table 5: Respondents: Company Turnover (%), 2011
Table 6: Average Stay at Business Hotels: All Respondents (%), 2011
Table 7: Average Stay at Business Hotels: Travel Frequency (%), 2011
Table 8: Average Stay at Business Hotels: Turnover (%), 2011
Table 9: Expenditure on Hotel Accommodation: All Respondents (%), 2011
Table 10: Expenditure on Hotel Accommodation: Travel Frequency (%), 2011
Table 11: Expenditure on Hotel Accommodation: Turnover (%), 2011
Table 12: Expenditure on Hotel Accommodation: Industry Type (%), 2011
Table 13: Change in Expenditure: All Respondents (%), 2011-2012
Table 14: Change in Expenditure: Travel Frequency (%), 2011-2012
Table 15: Change in Expenditure: Turnover (%), 2011-2012
Table 16: Importance of Green Certified Hotel: All Respondents (%), 2011
Table 17: Importance of Green Certified Hotel: Travel Frequency (%), 2011
Table 18: Importance of Green Certified Hotel: Turnover (%), 2011
Table 19: Customer Expectations of Key Sustainable Facilities: All Respondents (%), 2011
Table 20: Customer Expectations of Key Sustainable Facilities: Travel Frequency (%), 2011
Table 21: Customer Expectations of Key Sustainable Facilities: Turnover (%), 2011
Table 22: Critical Social Responsibility Initiatives: All Respondents (%), 2012
Table 23: Critical Social Responsibility Initiatives: Travel Frequency (%), 2012
Table 24: Critical Social Responsibility Initiatives: Turnover (%), 2012
Table 25: Critical Social Responsibility Initiatives: Industry Type (%), 2012
Table 26: Chief Technology Features: All Respondents (%), 2011-2012
Table 27: Chief Technology Features: Travel Frequency (%), 2011-2012
Table 28: Chief Technology Features: Turnover (%), 2011-2012
Table 29: Key Website Features Influencing Online Reservations: All Respondents (%), 2012
Table 30: Key Website Features Influencing Online Reservations: Travel Frequency (%), 2012
Table 31: Key Website Features Influencing Online Reservations: Age (%), 2012
Table 32: Key Website Features Influencing Online Reservations: Turnover (%),2012
Table 33: Importance of Mobile Technology Services: All Respondents (%), 2011-2012
Table 34: Full Survey Results
List of Figures
Figure 1: Average Stay at Business Hotels: All Respondents (%), 2011
Figure 2: Average Stay at Business Hotels: Travel Frequency (%), 2011
Figure 3: Average Stay at Business Hotels: Turnover (%), 2011
Figure 4: Expenditure on Hotel Accommodation: All Respondents (%), 2011
Figure 5: Expenditure on Hotel Accommodation: Travel Frequency (%), 2011
Figure 6: Expenditure on Hotel Accommodation: Turnover (%), 2011
Figure 7: Expenditure on Hotel Accommodation: Industry Type (%), 2011
Figure 8: Change in Expenditure: All Respondents (%), 2011-2012
Figure 9: Change in Expenditure: Travel Frequency (%), 2011-2012
Figure 10: Change in Expenditure: Turnover (%), 2011-2012
Figure 11: Importance of Green Certified Hotel: All Respondents (%), 2011
Figure 12: Importance of Green Certified Hotel: Travel Frequency (%), 2011
Figure 13: Importance of Green Certified Hotel: Turnover (%), 2011
Figure 14: Customer Expectations of Key Sustainable Facilities: All Respondents (%), 2011
Figure 15: Customer Expectations of Key Sustainable Facilities: Travel Frequency (%), 2011
Figure 16: Customer Expectations of Key Sustainable Facilities: Turnover (%), 2011
Figure 17: Critical Social Responsibility Initiatives: All Respondents (%), 2012
Figure 18: Critical Social Responsibility Initiatives: Travel Frequency (%), 2012
Figure 19: Critical Social Responsibility Initiatives: Turnover (%), 2012
Figure 20: Chief Technology Features: All Respondents (%), 2011-2012
Figure 21: Chief Technology Features: Travel Frequency (%), 2011-2012
Figure 22: Chief Technology Features: Turnover (%), 2011-2012
Figure 23: Key Website Features Influencing Online Reservations: All Respondents (%), 2012
Figure 24: Key Website Features Influencing Online Reservations: Travel Frequency (%), 2012
Figure 25: Key Website Features Influencing Online Reservations: Turnover (%), 2011-2012
Figure 26: Importance of Mobile Technology Services: All Respondents (%), 2011-2012
Figure 27: Importance of Mobile Technology Services: Travel Frequency (%), 2011-2012
Figure 28: Importance of Mobile Technology Services: Turnover (%), 2011-2012
1 Introduction
1.1 What is this report about?
1.2 Definitions
1.3 Methodology
1.4 Profile of survey respondents
2 Hotel Visits and Expenditure
2.1 Average Stay at Business Hotels
2.1.1 Average stay at business hotels - travel frequency
2.1.2 Average stay at business hotels - turnover
2.2 Expenditure on Hotel Accommodation
2.2.1 Expenditure on hotel accommodation - travel frequency
2.2.2 Expenditure on hotel accommodation - turnover
2.2.3 Expenditure on hotel accommodation - industry type
2.3 Change in Expenditure on Hotel Accommodation
2.3.1 Change in expenditure - travel frequency
2.3.2 Change in expenditure - turnover
3 Expectations of Green Initiatives
3.1 Importance of Green Certifications
3.1.1 Importance of green certified hotel - travel frequency
3.1.2 Importance of green certified hotel - turnover
3.2 Customer Expectations of Key Sustainable Facilities
3.2.1 Customer expectations of key sustainable facilities - travel frequency
3.2.2 Customer expectations of key sustainable facilities - turnover
3.3 Critical Social Responsibility Initiatives
3.3.1 Critical social responsibility initiatives - travel frequency
3.3.2 Critical social responsibility initiatives - turnover
3.3.3 Critical social responsibility initiatives - industry type
4 Expectations of Key Technological Initiatives
4.1 Chief Technology Features
4.1.1 Chief technology features - travel frequency
4.1.2 Chief technology features - turnover
4.2 Key Website Features Influencing Online Reservations
4.2.1 Key website features influencing online reservations - travel frequency
4.2.2 Key website features influencing online reservations - age
4.2.3 Key website features influencing online reservations - turnover
4.3 Importance of Mobile Technology Services
4.3.1 Importance of mobile technology services - travel frequency
4.3.2 Importance of mobile technology services - turnover
5 Appendix
5.1 Full survey results
5.2 Methodology
5.1 Contact Us
5.2 About Timetric
5.3 Disclaimer
List of Tables
Table 1: Total US Industry Business Traveler Respondents by Industry Type (%) 2011
Table 2: Respondents: Travel Frequency (%), 2011
Table 3: Respondents: Gender (%), 2011
Table 4: Respondents: Age (%), 2011
Table 5: Respondents: Company Turnover (%), 2011
Table 6: Average Stay at Business Hotels: All Respondents (%), 2011
Table 7: Average Stay at Business Hotels: Travel Frequency (%), 2011
Table 8: Average Stay at Business Hotels: Turnover (%), 2011
Table 9: Expenditure on Hotel Accommodation: All Respondents (%), 2011
Table 10: Expenditure on Hotel Accommodation: Travel Frequency (%), 2011
Table 11: Expenditure on Hotel Accommodation: Turnover (%), 2011
Table 12: Expenditure on Hotel Accommodation: Industry Type (%), 2011
Table 13: Change in Expenditure: All Respondents (%), 2011-2012
Table 14: Change in Expenditure: Travel Frequency (%), 2011-2012
Table 15: Change in Expenditure: Turnover (%), 2011-2012
Table 16: Importance of Green Certified Hotel: All Respondents (%), 2011
Table 17: Importance of Green Certified Hotel: Travel Frequency (%), 2011
Table 18: Importance of Green Certified Hotel: Turnover (%), 2011
Table 19: Customer Expectations of Key Sustainable Facilities: All Respondents (%), 2011
Table 20: Customer Expectations of Key Sustainable Facilities: Travel Frequency (%), 2011
Table 21: Customer Expectations of Key Sustainable Facilities: Turnover (%), 2011
Table 22: Critical Social Responsibility Initiatives: All Respondents (%), 2012
Table 23: Critical Social Responsibility Initiatives: Travel Frequency (%), 2012
Table 24: Critical Social Responsibility Initiatives: Turnover (%), 2012
Table 25: Critical Social Responsibility Initiatives: Industry Type (%), 2012
Table 26: Chief Technology Features: All Respondents (%), 2011-2012
Table 27: Chief Technology Features: Travel Frequency (%), 2011-2012
Table 28: Chief Technology Features: Turnover (%), 2011-2012
Table 29: Key Website Features Influencing Online Reservations: All Respondents (%), 2012
Table 30: Key Website Features Influencing Online Reservations: Travel Frequency (%), 2012
Table 31: Key Website Features Influencing Online Reservations: Age (%), 2012
Table 32: Key Website Features Influencing Online Reservations: Turnover (%),2012
Table 33: Importance of Mobile Technology Services: All Respondents (%), 2011-2012
Table 34: Full Survey Results
List of Figures
Figure 1: Average Stay at Business Hotels: All Respondents (%), 2011
Figure 2: Average Stay at Business Hotels: Travel Frequency (%), 2011
Figure 3: Average Stay at Business Hotels: Turnover (%), 2011
Figure 4: Expenditure on Hotel Accommodation: All Respondents (%), 2011
Figure 5: Expenditure on Hotel Accommodation: Travel Frequency (%), 2011
Figure 6: Expenditure on Hotel Accommodation: Turnover (%), 2011
Figure 7: Expenditure on Hotel Accommodation: Industry Type (%), 2011
Figure 8: Change in Expenditure: All Respondents (%), 2011-2012
Figure 9: Change in Expenditure: Travel Frequency (%), 2011-2012
Figure 10: Change in Expenditure: Turnover (%), 2011-2012
Figure 11: Importance of Green Certified Hotel: All Respondents (%), 2011
Figure 12: Importance of Green Certified Hotel: Travel Frequency (%), 2011
Figure 13: Importance of Green Certified Hotel: Turnover (%), 2011
Figure 14: Customer Expectations of Key Sustainable Facilities: All Respondents (%), 2011
Figure 15: Customer Expectations of Key Sustainable Facilities: Travel Frequency (%), 2011
Figure 16: Customer Expectations of Key Sustainable Facilities: Turnover (%), 2011
Figure 17: Critical Social Responsibility Initiatives: All Respondents (%), 2012
Figure 18: Critical Social Responsibility Initiatives: Travel Frequency (%), 2012
Figure 19: Critical Social Responsibility Initiatives: Turnover (%), 2012
Figure 20: Chief Technology Features: All Respondents (%), 2011-2012
Figure 21: Chief Technology Features: Travel Frequency (%), 2011-2012
Figure 22: Chief Technology Features: Turnover (%), 2011-2012
Figure 23: Key Website Features Influencing Online Reservations: All Respondents (%), 2012
Figure 24: Key Website Features Influencing Online Reservations: Travel Frequency (%), 2012
Figure 25: Key Website Features Influencing Online Reservations: Turnover (%), 2011-2012
Figure 26: Importance of Mobile Technology Services: All Respondents (%), 2011-2012
Figure 27: Importance of Mobile Technology Services: Travel Frequency (%), 2011-2012
Figure 28: Importance of Mobile Technology Services: Turnover (%), 2011-2012
