Global Cloud-based Customer Management Services Market 2012-2016

TechNavio's analysts forecast the Global Cloud-based Customer Management Services market to grow at a CAGR of 12.66 percent over the period 2012-2016. One of the key factors contributing to this market growth is the increasing demand for cloud services. The Global Cloud-based Customer Management Services market has also been witnessing an increasing demand for public cloud services among SMEs. However, the issues relating to the security of cloud services could pose a challenge to the growth of this market.

TechNavio's report, Global Cloud-based Customer Management Services Market 2012-2016, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the Americas, and the EMEA and APAC regions; it covers the Global Cloud-based Customer Management Services market landscape and its growth prospects in the coming years. The report also includes a discussion of the key vendors operating in this market.

The key vendors dominating this space are Microsoft Corp., Oracle Corp., Pegasystems Inc., and Salesforce.com Inc.

The other vendors mentioned in the report are Amazon.com Inc., Amdocs Ltd., Astute Solutions Inc., Google Inc., IBM Corp., NetSuite Inc., Nice Systems Ltd., SAP AG, and Sword Ciboodle Ltd.

Key questions answered in this report:
What will the market size be in 2016 and what will the growth rate be?
What are the key market trends?
What is driving this market?
What are the challenges to market growth?
Who are the key vendors in this market space?
What are the market opportunities and threats faced by the key vendors?
What are the strengths and weaknesses of each of these key vendors?<

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01. Executive Summary
02. Introduction
03. Market Coverage
Market Overview
Product Offerings
04. Market Landscape
04.1 Global Cloud-based Customer Management Services Market Forecast
04.2 Global Public Cloud Services Market
04.3 Five Forces Analysis
05. Geographical Segmentation
06. Vendor Landscape
07. Buying Criteria
08. Market Growth Drivers
09. Drivers and their Impact
10. Market Challenges
11. Impact of Drivers and Challenges
12. Market Trends
13. Key Vendor Analysis
13.1 Microsoft Corp.
Business Overview
Key Information
SWOT Analysis
13.2 Oracle Corp.
Business Overview
Key Information
SWOT Analysis
13.3 Pegasystems Inc.
Business Overview
Key Information
SWOT Analysis
13.4 Salesforce.com Inc.
Business Overview
Key Information
SWOT Analysis
14. Other Reports in this Series
List of Exhibits
Exhibit 1: Global Cloud-based Customer Management Services Market 2012-2016 (US$ billion)
Exhibit 2: Global Public Cloud Services Market 2012-2016 (US$ billion)
Exhibit 3: Global Cloud-based Customer Management Services Market by Geographical Segmentation 2012