Helpdesk Outsourcing Market in North America 2012-2016

TechNavio's analysts forecast the Help Desk Outsourcing market in North America to grow at a CAGR of 3.68 percent over the period 2012-2016. One of the key factors contributing to this market growth is the considerable reduction in operational costs. The Help Desk Outsourcing market in North America has also been witnessing an upsurge of cloud services. However, the lack of understanding regarding the domain could pose a challenge to the growth of this market.

TechNavio's report, Help Desk Outsourcing Market in North America 2012-2016, has been prepared based on an in-depth market analysis with inputs from industry experts. The report focuses on North America; it covers the Help Desk Outsourcing market in North America landscape and its growth prospects in the coming years. The report also includes a discussion of the key vendors operating in this market.

The key vendors dominating this space are HP Co., IBM Corp., Computer Sciences Corp., Dell Inc., and Atos S.A.

The other vendors mentioned in the report are HCL Technologies Ltd., CompuCom Systems Inc., Unisys Corp., Xerox Corp., Stefanini IT Solutions, Genpact Ltd., Ciber Inc., Pomeroy IT Solutions Inc., Wipro Ltd., CGI Group Inc., TCS Ltd., Maintech Inc., and Fujitsu Ltd.

Key questions answered in this report:
What will the market size be in 2016 and what will the growth rate be?
What are the key market trends?
What is driving this market?
What are the challenges to market growth?
Who are the key vendors in this market space?
What are the market opportunities and threats faced by the key vendors?
What are the strengths and weaknesses of each of these key vendors?

01. Executive Summary
02. List of Abbreviations
03. Introduction
04. Research Methodology
05. Scope of the Report
Market Overview
Product Offerings
06. Market Landscape
06.1 Market Size and Forecast
06.6 Five Forces Analysis
07. Country-wise Segmentation
10. Vendor Landscape
11. Buying Criteria
12. Market Growth Drivers
13. Drivers and their Impact
14. Market Challenges
15. Impact of Drivers and Challenges
16. Market Trends
17. Key Vendor Analysis
17.1 HP Co.
Business Overview
Company Offerings
SWOT Analysis
16.2 IBM Corp.
Business Overview
Company Offerings
SWOT Analysis
16.3 Computer Science Corp.
Business Overview
Company Offerings
SWOT Analysis
16.1 Dell Inc.
Business Overview
SWOT Analysis
16.1 Atos S.A.
Business Overview
SWOT Analysis
18. Other Reports in this Series

List of Exhibits
Exhibit 1: Help Desk Outsourcing Market in North America 2012-2016 (US$ million)
Exhibit 2: Help Desk Outsourcing Market in North America by Country Segmentation 2012