Smarter social services - Applications for informed care delivery

Product Synopsis
This report summarizes the status of the UK public sector ICT social services market. It is intended both for those currently working with public sector clients, and those considering this market for the first time.

Introduction and Landscape
A new report by Kable finds that councils in the UK spent over ￡70 million on applications and related services for social services in 2012/13.

Key Features and Benefits
Kable covers the use of ICT in the public sector social services marketplace across England, Scotland, Wales and Northern Ireland.

Key Market Issues
- Gain insight into the UK public sector ICT social services marketplace
- Gain insight into the UK public sector ICT local government marketplace

Key Highlights
A new report by Kable finds that councils in the UK spent over ￡70 million on applications and related services for social services in 2012/13. With social care being councils' largest expenditure overall, and rising costs due to an aging population, local government is exploring how it can save money on the numerous applications used by social services, with rationalisation also serving the business intelligence it needs to deliver smart social services.

Contents
1 Executive summary
2 Local Government Application Series
3 Social care applications: market sizing
3.1 Overall top 10 suppliers
3.2 Market segment: opportunities and competition
3.3 Local authority customer types: opportunities and competition
4 Social care applications: IT challenges
4.1 Concerns around sharing confidential information
4.2 Integration with heterogeneous systems
4.3 Single supplier doesn't mean integrated case management
4.4 Different ways of recording information
4.5 Timely access to relevant information
4.6 Capturing information for business intelligence
4.7 Hosted applications require more bandwidth
4.8 Need to rationalise hosting technologies
5 Social care applications: procurement trends
5.1 Rationalising applications.
5.1.1 Further opportunities for rationalising suppliers of adults and children's systems
5.2 Hosted applications
5.3 Joint procurement of applications
5.4 Applications for shared services
6 Social care applications: leading suppliers
6.1 Supplier positioning
6.2 Leading supplier profiles
6.2.1 CACI
6.2.2 Capita
6.2.3 CareWorks
6.2.4 Civica
6.2.5 Corelogic
6.2.6 Liquidlogic
6.2.7 Northgate
6.2.8 OLM Systems
6.2.9 Oxford Computer Consultants
6.2.10 Softbox
6.3 Other key suppliers
7 Social care market structure
7.1 Total social care expenditure
7.2 Social care providers
8 Wider challenges in social care
8.1 Transitioning to integrated care
8.1.1 Integration in England
8.1.2 Integration in Scotland
8.1.3 Integration in Wales
8.2 Responding to changes in service demand
8.3 Reducing service expenditure
8.3.1 England
8.3.2 Scotland
8.3.3 Wales
8.4 Delivering self-directed support
8.5 Administering a cap on care costs
8.6 Increasing early intervention
9 Methodology